You only ever seem to hear complaints about travel insurance companies and that we're a bunch of cheating lying thieves. Well, we thought we'd open the lid on a little of what we do and tell it as it is from some of the people we have helped.
While on my trip through Australia my passport decided to take a trip of its own: through the wash. Soaked, tattered and in multiple pieces the Australian consulate informed me I would need a new passport to continue on my way.
Australia