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Emergencies & claims

How to get emergency assistance or make a claim

Emergency & Claims

Can someone speak my language?

The emergency assistance team speak English and French and can provide multi-lingual support when you need it most.
Emergency & Claims

Can I wait until I get home to make a claim?
Emergency & Claims

Can I make a claim whilst I'm away?

Absolutely!
Emergency & Claims

I don't have receipts for my personal items. Can I still make a travel insurance claim?

Yes, you can! We all lose receipts no matter how hard we try to keep them organized. And sometimes we find a safe place for them and then forget where that plac...
Emergency & Claims

How do I make a claim if I can't complete it online?

It is your insurer who determines what format your supporting documentation must be received in order to proceed with assessing your claim.
Emergency & Claims

How to contact the World Nomads claims team

Your claim will be managed by one of the insurer’s claim’s administrators.  If you have a question about your claim, please contact Travel Guar...
Emergency & Claims

How do I create digital documents?

World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to ...
Emergency & Claims

How to make a claim

If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this.Also read this article if yo...
Emergency & Claims

What happens if I don't have some of the documents you ask for?

If you're completing a claim online and don't have all the documents requested, don't panic! Sometimes, despite turning your house upside down, it’s ...
Emergency & Claims

Travel Insurance scenario: I need a hospital or doctor

World Nomads travel insurance includes coverage for emergency situations where you need to see a doctor or get to a hospital while you’re travelling. ...
Emergency & Claims

If you're not satisfied with our service

At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any...
Emergency & Claims

What is the travel insurance policy excess/deductible?

An excess or deductible is the amount you must pay before your insurance takes over, like you would have with car or home insurance. But lucky you! There are no...

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