Help & Emergencies

Worldwide 24 hour Emergency Assistance

World Nomads helps travellers from more than 150 countries. Wherever you are, we’re there to help. Need assistance? Find the emergency contact telephone number for you.

So we can best assist you, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • If you are ill or injured we will need details of medical consultations you have had

Alternatively, call reverse charges via the local operator to avoid call costs.

More ways to get help

From experience we understand that the telephone isn't always suitable for every situation. Here are other ways you can get in touch if you need help.

These channels are monitored during business hours in Australia: 8am - 8pm Monday - Friday and 10am - 2pm on Weekends AEST.

Email us Email isn't as fast as the telephone but our customer service team monitor this during business hours.
@NomadsHelp Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.
Facebook Many of our travellers are on Facebook and so are we. If you have WiFi access, you can always ask for help on our Facebook page which is monitored during business hours. (Monday - Friday 8am - 8pm and on Weekends 10am - 2pm AEST).