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If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
Phone: 1300 787 375
SMS: +61 4 1720 4602
Email: [email protected]
You can ask the local operator to connect you reverse charges, or claim your call costs later. You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
1800 622 210
SMS: +61 4 1720 4602
Email: [email protected]
Call the assistance team at Zurich (WT Assist). They're available 24 hours a day, 7 days a week and have Portuguese language assistants:
Phone: +1 877-660-2844 (from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil); or
Whatsapp: +57 316 851-0533
Email:[email protected]
Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:
Phone: +1 866 878 0192 (toll-free from Canada and the Continental US); or
Phone: +1 416 646 3723 (collect from anywhere else in the world)
Email:[email protected]
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8008 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
Emergency Assistance: 24 hours, 7 days a week
Phone: +353 (0) 90 640 6460
Email: [email protected]
Contact our 24/7 Emergency Assistance team.
Phone: +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
Emergency Assistance: 24 hours, 7 days a week
Phone (from overseas): +44 (0) 20 3093 1750
Email: [email protected]
Contact our 24/7 Emergency Assistance team.
Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone (within the UK): 0800 260 5081
Email: [email protected]
As our Emergency Assistance provider has changed,please select from the below.
Generali Global Assistance is available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: +1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: [email protected]
Telephone: +1-855-878-9588 (toll free within the US and Canada)
Telephone: +1-603-328-1329 (toll free outside the US and Canada)
Telephone: +1-603-328-1384 (Collect*)
Email: [email protected]
Call AXA. They're available 24 hours a day, 7 days a week:
Phone:+86 10 8468 5628
Webchat: https://www.axatp.com/service/
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8009 oror +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
Coronavirus (COVID-19) and travel - Need to know before you buy
Some but not all of our policies provide cover for some coronavirus-related events – select your Country of Residence to find out more. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the Government (see your policy) has issued a ‘Do Not Travel’ warning or its equivalent, for your destination(s); or failure to follow advice from official bodies. Your ability to travel may be affected by travel restrictions. Check your cover and the latest government advice and our travel insurance alerts.