Wherever you are, we’re there to help!
Coronavirus (COVID-19) and travel - what you need to know.
About CoronavirusWe are aware various governments have changed their travel warnings to restrict travel during this time. To understand the impact on your policy, please go to our FAQs and choose your country of residence.
If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
Phone: 1300 787 375
SMS: +61 4 1720 4602
Email: [email protected]
You can ask the local operator to connect you reverse charges, or claim your call costs later. You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.
If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
1800 622 210
SMS: +61 4 1720 4602
Email: [email protected]
Call the assistance team at Zurich (WT Assist). They're available 24 hours a day, 7 days a week and have Portuguese language assistants:
Phone: +1 877-660-2844 (from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil); or
Whatsapp: +57 316 851-0533
Email:[email protected]
Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:
Phone: +1 866 878 0192 (toll-free from Canada and the Continental US); or
Phone: +1 416 646 3723 (collect from anywhere else in the world)
Email:[email protected]
For policies purchased on or after 2 Dec 2018:
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8008 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased between 17 January 2019 and 31 July 2019: Your policy is underwritten by Lloyd’s Insurance Company SA. For policies purchased between 2 December 2018 and 16 January 2019: Your policy is underwritten by certain underwriters at Lloyd’s.
Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone: +45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
SMS: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)
Email: [email protected]
For policies purchased on or after 1 Nov 2018:
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8003 or +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
From within Ireland:
Phone: 1800 903 008
Email: [email protected]
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s.
For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:
Call the assistance team at Specialty Assist. They're available 24 hours/7 days.
From overseas:
Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)
From within the UK:
Phone: 020 7183 3751
Email: [email protected]
For policies purchased on or after 1 Nov 2018:
Call our assistance team. They're available 24 hours/7 days.
From overseas:
Phone: +353 21 237 8005 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
From within the UK:
Phone: 0800 260 5081
Email: [email protected]
Note: For policies purchased on or after 1 August 2019, your policy is underwritten XL Catlin Insurance Company UK Limited. For policies purchased between 1 November 2018 and 31 July 2019 your policy is underwritten by certain underwriters at Lloyd’s.
For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:
Call the assistance team at Specialty Assist. They're available 24 hours/7 days.
Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)
Phone: 020 7183 3751 (from the UK)
Email: [email protected]
(Your World Nomads policy is backed by Nationwide)
As our Emergency Assistance provider has changed,please select from the below.
Generali Global Assistance is available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: +1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: [email protected]
Telephone: +1-855-878-9588 (toll free within the US and Canada)
Telephone: +1-603-328-1329 (toll free outside the US and Canada)
Telephone: +1-603-328-1384 (Collect*)
Email: [email protected]
Call AXA. They're available 24 hours a day, 7 days a week:
Phone:+86 10 8468 5628
Webchat: https://www.axatp.com/service/
Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)
Email: [email protected]
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8009 oror +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: [email protected]
Note: For policies purchased on or after 2 December 2018 your policy is underwritten by nib Travel Services Limited (formally known as Nomadic Insurance Limited).
Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)
Email: [email protected]
*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.