Privacy Policy

Privacy Notice

In order to arrange and manage your travel insurance, we collect your personal, and in some circumstances, your sensitive information, from you directly and those authorised by you such as family members, travelling companions, doctors and hospitals, as well as others we consider necessary including our partners, associates, government entities or service providers.

The personal and sensitive information you provide is used to administer and provide the insurance services, such as providing you with emergency assistance, and to manage your and our rights and obligations in relation to the insurance services, including managing, processing and investigating claims. We may also collect, use and disclose it for product development, marketing, competitions, research, IT systems maintenance and development, recovery against third parties and for any other purposes with your consent or where authorised by law.

Your personal and sensitive information may be disclosed to third parties involved in the above process, such as travel agents and consultants, travel insurance providers, insurers and reinsurers, claims handlers, investigators and cost containment providers, medical and health service providers, legal and other professional advisers, your and our agents and our related companies. Some of these third parties may be located in other countries such as the UK and USA.

When you provide personal information about other individuals, we and our agents rely on you to have made them aware that you are providing the information to us, how they can access it and all other matters described in this Privacy Notice. We rely on you to have obtained their consent on these matters.

You can seek access to and correct your personal information by contacting us. You may not access or correct personal information of others unless you have been authorised by them, or are authorised under law or they are your dependants.

If you have a complaint about your privacy, please contact our Privacy Officer in writing to PO Box A975, Sydney South 1235 or at

For more information about our handling of personal and sensitive information, including further details about access, correction and complaints, please see our privacy policy below.

If you do not agree with the above or provide us with your personal and sensitive information, we may not be able to provide you with our services or products including being able to process your application for insurance.

Download the World Nomads Privacy Policy

Cookie Policy

Whilst using this site, some information is collected automatically using 'cookies' or local storage.

We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our site.

What are cookies?

A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies are useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.

Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device’s cache.

What information do they not hold?

The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information.

Why do we use cookies?

  • to recognise your computer when you visit our website.
  • to improve the website’s usability.
  • to track you as you navigate our website.
  • to analyse the use of our website.

What cookies do we use?

Essential cookies

This site uses essential cookies as they are essential to the effective operation of our website. Examples of use include:
  • Saving your choice of insurance cover and information as you progress through the quote and buy process.
  • Ensuring your data and policy choices have been captured correctly when you reach the stage of policy purchase.

Non-essential cookies

To help us understand how visitors use our site and to measure it’s performance, this site uses web analytics cookies provided by Google Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors.

You will see World Nomads owned website advertisements on third-party websites as we use display advertising techniques to target consumers. Some advertisements you may see will be facilitated through an Advertising Network.

Our site uses targeting cookies that support behavioural advertising. This form of advertising allows advertising of a more relevant nature to be tailored and broadcast by capturing user's online behaviour. Some of these cookies are placed on your computer to display our advertisements and also use to evaluate the effectiveness of our advertising and promotions on third party websites.

Please note that by 'opting out' of receiving cookies from any network, you may disable the ability for a network to deliver advertisements that are targeted to your interests.

Accepting or rejecting cookies

You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. If cookies are already on your system, you can delete them.

For more information about cookies and how to delete them, please visit: