Emergency Assistance

Emergency assistance teams are here to help you 24 hours a day, 7 days a week from anywhere in the world.

You must call the Emergency Assistance number listed on your travel insurance documents if you need to obtain medical treatment, return home early or extend your stay due to a serious injury or accident.

The emergency assistance teams are different, depending on your country of residence. Use your policy number to retrieve the right emergency assistance contact details.

Got your policy number?

Not sure of your policy number?

Enter your policy number, including all the letters and numbers - eg. WNAUS00000000


Be sure to use the appropriate international dialling codes when calling.

Review the list of all Emergency Numbers.

You will need to know the country of permanent residence of the policy holder to call the right Emergency Assistance team associated with your travel insurance.

When calling please be prepared with:

  • Your name
  • Your policy number
  • The nature of your problem
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited