Trip resumption after an unexpected return home

 

For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

Desculpe, essa informação está indisponível no momento.  Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)

SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.

Hearing impared service available 24 hours a day, 7 days a week.

Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.

Email: [email protected]

 

For policies purchased before 10 August 2016, 3:00am UTC your World Nomads policy is provided through Bupa Global

We’ll pay for your reasonable additional travel expenses (equivalent to a return Economy Class airplane ticket) for you to resume your trip to the destination where you would have been (according to your original travel plan at the time you are resuming your trip) if you are:

1. medically evacuated or repatriated home due to an acute serious illness or acute serious injury; or

2. using the compassionate emergency repatriation cover.

How it works

If you’d like to resume your trip, you MUST advise us within 30 days following your repatriation or compassionate return home.

Provided your policy is still valid (that is, it’s the same policy that covered your unexpected return home and has not expired) and we’ve agreed to cover your additional travel expenses to get you back to your adventures, you’ll be covered by the Resumption of Trip benefit.

What’s not covered

Travel insurance is not designed to cover everything, so take the time to read the policy wording for the full terms and conditions, particularly Section 14 Trip Interruption and Section 15 Resumption of Trip and the General Exclusions, so there are no surprises if you do need to use it.

Here are the main things that aren’t covered:

  • Any expenses that relate to a pre-existing medical condition as explained in the policy wording.
  • Any costs once you are returned to your country of permanent residence.
  • The policy excess, deductible or co-pay amount as shown in the policy wording
  • If the incident causing your return home was not covered under this policy
  • travelling expenses incurred which are not authorised by the Emergency Assistance Service
  • resumption of the trip if it does not take place within the same insurance period as the incident;
  • Anything else that's listed in the exclusions on the policy.

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 8h to 20h
  • Saturday 8h to 18h
  • Hearing impaired service available 24 hours a day, 7 days a week

Contact us

Phone

Capitals and Metropolitan regions:
(11) 4020 0902

Other regions:
0800-889-3020

Hearing impaired service:
0800-275-8585