For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
There’s cover while on your working holiday but only when you have the appropriate working visa and/or are allowed to work under the local laws of the country you are working in.
Be sure to choose the right plan depending on what you’ll be doing so you’ll be insured while working.
Any work which does not include physical labour. Examples include office work, hospitality, teaching, care-giving or retail work.
|Explorer||Non-manual work AND manual work
Manual work is physical labour, usually done with your hands or machinery. Examples include fruit picking, hair-dressing, construction or work in a factory assembly line.
Indian residents: Our insurer for Indian travellers,Bupa Global Travel has decided that they are no longer able to manage benefits greater than cover for Overseas Medical Expenses and Medical Evacuation/Repatriation.
Will you be working with animals? If so, do let us know so we can confirm whether or not there’s cover.
You must wear protective clothing as specified by your employer or local government regulation and you must be trained and/or licensed to operate machinery and/or to work at height (i.e. above ground level e.g. using ladders).
If something happens while at work and you need medical evacuation or if you are hospitalised and incur overseas medical expenses, you must contact the emergency assistance team as soon as possible for assistance and to arrange and pre-approve all expenses.
In the event of a claim for medical expenses you must notify the insurer of any insurance cover you have through your employer or under any workers' compensation act.
The policy isn’t designed to cover everything. Take the time to read the terms and conditions in the Product Guide for full details, limits to cover and exclusions. That way there are no surprises if you need to use it.
Here are the main things that aren’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
Capitals and Metropolitan regions:
(11) 4020 0902
Hearing impaired service: