For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

Desculpe, essa informação está indisponível no momento.  Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)

SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.

Hearing impared service available 24 hours a day, 7 days a week.

Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.

Email: [email protected]

 

For policies purchased before 10 August 2016, 3:00am UTC your World Nomads policy is provided through Bupa Global

Yes, there are waiting periods!

What’s a waiting period?

It’s the amount of time you have to wait before cover is activated and/or before a benefit becomes payable.

But why do I have to wait for cover?

To put it bluntly, it reduces the likelihood of travellers making claims as soon as they purchase insurance. It also helps to keep the price lower for everyone.

When is the waiting period applied to the policy?

Buying your policy after you have left your home country?

If you’re already travelling, you’ll need to wait 72 hours from the moment you buy the policy (ie 3 days) before you can be fully covered under any of the policy benefits.

A little exception to the rule:

Because we know all too well that the unexpected can happen, especially overseas, there’s cover for emergency overseas medical expenses and emergency transport expenses immediately (no need to wait until the 72 hours is up to be covered in other words) if you become seriously ill or injured as a result of an accident that happens after you buy your policy.

Buying your policy at home before heading off on your overseas adventure?

No waiting period applied! You’ll be fully covered from your departure date!

Policy benefits and waiting periods

There are only two policy benefits where a waiting period is in place once you have your policy:

  • There is a waiting period of three days from the time of purchase until the Pre-trip Cancellation cover takes effect
  • Baggage Delay – you have to wait 12 hours from your arrival time before you can claim for essential items. 

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 8h to 20h
  • Saturday 8h to 18h
  • Hearing impaired service available 24 hours a day, 7 days a week

Contact us

Phone

Capitals and Metropolitan regions:
(11) 4020 0902

Other regions:
0800-889-3020

Hearing impaired service:
0800-275-8585