For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
Yes, you can claim for any non-refundable travel expenses if you must cancel your trip before leaving home but only if you are cancelling for a covered reason.
Pre-Trip Cancellation coverage starts three days after you purchase your insurance and provides cover until you start your trip (your policy start date).
There’s cover for pre-paid, non-refundable travel expenses, tuition/course fees and tours if you can’t travel because of the following two reasons:
Also be aware that any claim submitted related to pre-trip cancellation will have the €70/$100USD policy excess applied.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Product Guide (policy wording) for the full details on what’s not covered.
Here are the main things that aren’t covered:
Cover for pre-trip Cancellation is not included under the policy available to permanent residents of India. Our insurer for Indian travellers, Bupa Global Travel has decided that they are no longer able to manage benefits greater than cover for Overseas Medical Expenses and Medical Evacuation/Repatriation
We’re here to help if you have a question about travel insurance. We’re available:
Capitals and Metropolitan regions:
(11) 4020 0902
Hearing impaired service: