For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
Both the Standard and Explorer plans can cover cycling, cycle touring and mountain biking.
|Cycling Activity||Conditions of Cover|
|Cycling - recreational||Incidental to your trip|
|Cycle touring||Independently or as part of an organised tour|
|Mountain biking||Incidental to your trip - on tracks and trails, off track and downhill>|
Provided you take all the required safety measures and keep in touch with local weather and the advice given by local authorities, there’s cover if you are injured while riding a bike for:
If you are in need of a medical evacuation or repatriation, you or someone with you MUST contact the insurer's emergency assistance team immediately. The Emergency Assistance team can arrange and pre-approve all expenses.
Who pays for medical treatment(and by this we mean either you pay upfront and claim later or we pay) depends on what’s happened to you and the necessary treatment required.
Also be aware that any medical claim or sporting equipment claim submitted will have a €70EURO/$100USD policy excess/co-pay deducted per person, per claimable event.
The policy isn’t designed to cover everything. Take the time to read the terms and conditions in the Product Guide for full details on what is and isn’t covered. That way there are no surprises if you need to use it.
Here are the main things that aren’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
Capitals and Metropolitan regions:
(11) 4020 0902
Hearing impaired service: