For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group
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SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
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For policies purchased before 10 August 2016, 3:00am UTC your World Nomads policy is provided through Bupa Global
The Standard Plan and the Explorer Plan can cover you to go trekking or hiking up to 6000 metres.
If you suffer a sudden and unexpected illness that requires immediate treatment or if you are in an accident and you suffer an acute serious injury while you are trekking, there’s cover for:
For expenses to be covered, the evacuation and/or repatriation due to sudden illness or injury must be determined as medically necessary by an attending physician and agreed by your insurer, Bupa Global
If something goes wrong:
If you’re trekking and need emergency medical treatment, evacuation or repatriation, you (or someone with you) must contact the emergency assistance team immediately. They will then make contact with a suitable assistance/ambulance company close to your location / base camp to arrange for suitable treatment or transport, depending on your situation.
We also suggest you inform a local assistance company before starting the trip of your policy details and trekking route, so 1) they are aware when and where you are in the mountains, and 2) you are covered by Bupa Global in case of any problems. This intermediary can then contact the emergency assistance team if necessary for pre-approval of expenses to send a helicopter to assist you.
If you are unable to contact the emergency assistance team before arranging emergency transport or medical treatment, then cover may be limited to the cost had they been contacted and ihi Bupa arranged the transportation/treatment.
What’s not covered
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the product guide (policy wording), particularly Sections 6, 7 & 9, so there are no surprises if you do need to use it.
Here are a few of the things that are not covered:
- you trek over 6000 metres
- search and rescue if you’re lost up there in the mountains or at any other time.
- any expenses related to a pre-existing medical conditions suffered before the commencement of your trip.
- medical treatment that can wait until you return home
- any expenses incurred once you return home.