For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
For policies purchased before 10 August 2016, 3:00am UTC your World Nomads policy is provided through Bupa Global
We are constantly asked “if I become sick or injured while trekking in Nepal, is helicopter evacuation covered?” and "How does it all work if I need helicopter evacuation?"
Let’s say first that YES, medical evacuation from the mountains by helicopter is covered by the policy when it is medically necessary!
BUT, you will only be fully covered if you contact our Emergency Assistance Team BEFORE any helicopter evacuation can be arranged.
Why must I contact the Emergency Assistance Team first?
Because the emergency assistance team are the experts who can arrange your helicopter evacuation using a reputable helicopter company and they also guarantee the payment to this company.
Wherever possible, contact the emergency assistance team yourself or ask a friend to do it for you. This is because we have had cases where some unscrupulous operators and guides say they’ve received our go-ahead when they haven’t so it’s best if you contact the emergency assistance team yourself.
And even more worrying, helicopter operators inflate flight hours to gain more money and guides of trekking companies gain commission payments as a result of calling for the helicopter evacuation of insured trekkers. All of this results in the insurer paying unnecessary bills, and trekkers often being taken off the mountain when they didn’t need to miss out on the rest of their trek. Who wants to go all the way to Nepal and only trek for a day or two when a little rest and recuperation was all that was needed to keep going?
So ALWAYS contact the Emergency Assistance Team if helicopter evacuation is medically necessary as this way, you are in safe hands and you’ll be covered!