I don't have receipts for my personal items. Can I still make a travel insurance claim?

For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

O segurado residente no Brasil poderá contatar a equipe de atendimento da Zurich ou telefonar para +55 (11) 2101-2948 a partir do exterior (aceita ligação a cobrar) ou para 0800-014-3029 a partir do Brasil, 24 horas por dia e 7 dias por semana. Email: sinistro.viagem@br.zurich.com

For policies purchased before 10 August 2016, 3:00am UTC
your World Nomads policy is provided through Bupa Global


Please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items. We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you could be reasonably expected to have such evidence.

Proof of ownership can include photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements. In the end, common sense prevails and you should ask yourself, "Does this conclusively prove that I owned this item?".

Contact us if you have any queries relating to your claim and what you need to send in to support your claim.

Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

Para obter ajuda em uma emergência, entre em contato com a equipe de Assistência Emergencial 24h. Estamos disponíveis 24 horas por dia, 7 dias por semana em português.(For help in an emergency, contact the 24 Hours Emergency Assistance team. They’re available 24 hours a day, 7 days a week and speak Portuguese.)

Contact us


Contact our Claims Team

Estamos aqui para ajudar se você tiver alguma dúvida sobre sinistros e reembolsos. (We’re here to help if you have a question about your claim.)

Contact us