For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group
O segurado residente no Brasil poderá contatar a equipe de atendimento da Zurich ou telefonar para +55 (11) 2101-2948 a partir do exterior (aceita ligação a cobrar) ou para 0800-014-3029 a partir do Brasil, 24 horas por dia e 7 dias por semana. Email: sinistro.viagem@br.zurich.com
For policies purchased before 10 August 2016, 3:00am UTC
your World Nomads policy is provided through Bupa Global
Who pays depends on what’s happened!
If it’s an emergency situation where hospital admission and/or medical evacuation is required, the insurer covers these costs upfront (provided the incident is covered as per the policy wording, of course).
You or someone with you would need to contact your relevant emergency assistance team immediately so they are aware and can help you.
If it's not an emergency and the costs are not excessive eg you see the doctor at the local medical centre, then you would pay upfront and make a claim online once all treatment is complete.
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Contact our Emergency Assistance Team
Para obter ajuda em uma emergência, entre em contato com a equipe de Assistência Emergencial 24h. Estamos disponíveis 24 horas por dia, 7 dias por semana em português.(For help in an emergency, contact the 24 Hours Emergency Assistance team. They’re available 24 hours a day, 7 days a week and speak Portuguese.)
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Contact our Claims Team
Estamos aqui para ajudar se você tiver alguma dúvida sobre sinistros e reembolsos. (We’re here to help if you have a question about your claim.)