For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group
Call the assistance team at Zurich. They're available 24 hours a day, 7 days a week:
Phone: 0800-014-3029 (toll-free from Brazil); or
Phone: +55 (11) 2101-2948 (collect from anywhere else in the world)
Email: atendimento@ikeasistencia.com.br
For policies purchased before 10 August 2016, 3:00am UTC, your World Nomads policy is provided by Bupa Global
Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)
Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.
Email: emergency@ihi.com
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