Travel Insurance Claims for Brazilian residents

Something's happened and you need to claim?

No problem, we are here to help! When things don't go as planned, Zurich's expert claims team can help to resolve your claim as quickly and efficiently as possible. Please follow the following steps to start your claim:

1) Call Zurich's Customer Service Center

If you are in Brazil, please call: 0800-014-3029

If you are abroad, call: +55 (11) 2101-2948 *

Or send an email to:

* * This phone number accepts collect calls

2) Our team will tell you what you need to do

Depending on your case, what's happened to you or the Travel Insurance plan you bought, the claims process may be slightly different.

We're confident the Zurich service team will help you understand your cover, how to make your claim and what to do next.

3) To make a claim, download the form

If you need a Claim Form, you are in the right place.

Click the button below to open the form.


4) Fill out the form

After downloading the form, read the instructions carefully and fill in each part of the form as instructed, in Portuguese.

Remember, the more details you provide, the faster your claims service can be.

Plus, it's important to always tell the truth and be factual.

5) Send the completed form by e-mail

Once you've completed the form and gathered the documents required to submit with your claim, it's time to send us your information. Send the completed form to:

Do not worry, all the information that you provide in your claim is protected by our Privacy Policy.

We will confirm receipt of your claim, review the details and then we will contact you.

All done? Now just wait for the claims team to contact you.