No problem, we are here to help! When things don't go as planned, Zurich's expert claims team can help to resolve your claim as quickly and efficiently as possible. Please follow the following steps to start your claim:
If you are in Brazil, please call: 0800-014-3029
If you are abroad, call: +55 (11) 2101-2948 *
Or send an email to: [email protected]
* * This phone number accepts collect calls
Depending on your case, what's happened to you or the Travel Insurance plan you bought, the claims process may be slightly different.
We're confident the Zurich service team will help you understand your cover, how to make your claim and what to do next.
If you need a Claim Form, you are in the right place.
Click the button below to open the form.Download
After downloading the form, read the instructions carefully and fill in each part of the form as instructed, in Portuguese.
Remember, the more details you provide, the faster your claims service can be.
Plus, it's important to always tell the truth and be factual.
We will confirm receipt of your claim, review the details and then we will contact you.
Coronavirus (COVID-19) e seguro viagem - o que você precisa saber
Estamos cientes de que vários governos alteraram seus alertas de viagem para restringir as viagens durante esse período. Para entender o impacto destas alterações na sua cobertura, acesse nossas Central de Ajuda e escolha seu país de residência.Sobre o Coronavírus