What to do if you have to cancel your trip due to illness or injury.

  1. 1. Rearrange or cancel your bookings

    As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.

    Just remember, if you decide to rearrange, we’ll only pay up to the amount it would have cost you to cancel those arrangements. If you don’t rearrange or cancel straight away, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s absolutely necessary. For example, if your doctor says you can’t fly for two days, but you cancel a three week trip, rather than putting it back by two days, we’ll only cover cancellation of two days’ worth of accommodation, not the entire booking.

  2. 2. Get it in writing

    To support your claim, you’ll need to get the following:

    • Doctor (or other medical practitioner)’s report, confirming what happened and the nature of the illness or injury.
    • Hospital Admission report (if the person was admitted to hospital)
    • Ambulance report (if they were involved)
    • Police report (if they were involved)
    • Any other relevant documentation related to what happened.

  3. 3. Keep your itineraries and receipts

    You’ll need to keep your receipts, itineraries and booking and cancellation confirmations including details of any refunds received for any affected transport and accommodation.

    Our suggestions should help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.

“The perfect choice for independent travellers”

World Nomads Travel Insurance was reviewed by Reviews.com on 16 Jan 2014 and rated 4 stars

Do the things you love

World Nomads travel insurance helps you do the things you love. Because we love to do them too.

Make a Difference

You too can help change lives when you buy your travel insurance from World Nomads.

Help Change Lives when you travel

Seek Experiences

Essential insights and advice to help you travel safely and avoid trouble on your next adventure.

Travel Safely with World Nomads

Live like a Local

Learn to speak the lingo with our FREE iPhone travel language apps in over 20 languages.

World Nomads iPhone Language Apps

Share Stories

Create a FREE travel blog so you can share your adventure with family & friends.

Travel Blogs from World Nomads