On Monday 20 April 2026, a 7.7 magnitude earthquake struck off the northeast coast of Japan, with effects felt as far as Tokyo. Residents in impacted areas on the Northern Coast have been advised to raise their preparedness due to the risk of further seismic activity over the coming week. There is a potential for disruption to travel if seismic activity continues.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit https://smartraveller.gov.au.
How does this event affect your cover
If you already have a policy with us, coverage may be available subject to the policy terms, conditions, limitations and exclusions.
Policies purchased or extended once circumstances that could result in a claim are known, or should have been known, will not provide cover for any losses which arise in relation to those circumstances.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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