Mt Agung, Bali – volcanic activity 8 August 2019 update

As previously advised, volcanic activity at Mt Agung in Bali, Indonesia continues to be active and there is a high probability of risk to travel to or from Bali in the future.

Important information about your travel insurance policy and cover from World Nomads

A cut-off date is in place for all policies purchased after 8:05pm (AEDT) on Tuesday 21 November 2017. This means there is no coverage for any claims arising from any volcanic activity of Mount Agung or relating to this known event, as the impact to travel is no longer unforeseen.

Mount Agung update
  • Mount Agung is active and the last eruption was on 13 June 2019.

  • The alert level for Mount Agung is at Level III (Standby).

  • Travellers are prohibited from climbing the volcano or conducting any activity in the Hazard Zone.

  • It is considered safe to travel in Bali outside of the Hazard Zone.

  • Follow instructions from the local authorities.

What to do if your travel plans are affected

  1.  Contact your airline, cruise or tour operator to check if tourist services are affected.

  2.  If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.

  3.  Injured or ill? Contact the 24/7 Emergency Assistance team as soon as possible. Their details are also listed on your Certificate of Insurance.

  4.  In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us

Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia Branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.

Related Articles

View more

Can't find the answer you are looking for?

Contact us

Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 6:00pm (AEST/ADST)
  • Saturday to Sunday closed (AEST/ADST)

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542