If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney , Australia
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
From within Australia:
Phone: 1300 787 375
SMS: +61 4 1720 4602
Email: [email protected]
You can ask the local operator to connect you reverse charges, or claim your call costs later. You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
As Australia’s and New Zealand’s hard border closures continue, we’ve decided to pause sales from 1 April 2021 for Australian and New Zealand residents only. We will be taking the opportunity to update our travel insurance for travellers. We plan to be back in the market ready for when the Australian and New Zealand borders are fully open.