Your travel plans may have been disrupted by COVID-19 and we recognise you may be unable to travel, or have no reason to travel, in the future and may wish to cancel your policy.
Before you decide to cancel, please make sure you consider the existing value under the policy, including for example any pre-trip cancellation cover you may have. The extent of cover afforded will depend upon both the policy wording and the individual facts and circumstances of the traveller.
Once you have submitted the form there is no further action required and we appreciate your patience in our response during this time of unprecedented global events. We are experiencing large volumes of requests due to coronavirus (COVID-19) and are doing our best to support all of our customers as soon as we can.
Coronavirus (COVID-19) and travel - Need to know before you buy
There is NO COVER available for travel to any country or part of it with a COVID-19 travel ban, and any events that arise when you travel against any Australian government travel bans or Do No Travel warnings.
Ready to hit the road? Before you buy, check the Australian government travel warnings and make sure you understand the impact coronavirus (COVID-19) and the associated travel warnings may have on travel insurance coverage.About Coronavirus