When your cards get stolen and you need a replacement.

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Credit card theft is all too common when traveling overseas, with organised crime networks often targeting tourists.

While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're  unsure what to do, all of our assistance teams can provide advice.

What's covered by travel insurance if my credit cards are stolen?

Country of ResidenceCredit Card Replacement24/7 Assistance
New Zealand
United Kingdom
All other countries

What's not covered by travel insurance?

  • Any financial loss if your cards are skimmed or used fraudulently
  • Cancelation or trip interruption expenses unless you're an Aussie or Kiwi
  • If you don't get a report from the police or relevant authority confirming what has happened

This is not a full list of what's covered and not covered. There are limits and conditions that apply, so for more information, read your policy carefully before you buy.

What to do if your credit card gets stolen.

It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim. 

If you need urgent help, get in contact with our emergency assistance team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.

To help our Emergency Assistance teams assist them quickly, they'll need the following:

  • Your policy number
  • Your location
  • As many details as possible about the circumstances

Stolen Card in Venice Beach.

I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
A.Larkin. Australian in the U.S.
Claim Paid: $936.85

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip from unexpected cancellation.

  • Explorer Plan: Unlimited
  • Standard Plan: $5,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Overseas

Take the pain out of medical costs.

  • Explorer Plan: Unlimited
  • Standard Plan: $5,000,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

We'll get you to hospital lickety-split

  • Explorer Plan: Unlimited
  • Standard Plan: $500,000
Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Cover your stolen or damaged gear and tech.

  • Explorer Plan: $10,000
  • Standard Plan: $2,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Overseas Medical Expenses
  • Emergency dental treatment
  • 24 hour assistance
  • Emergency medical transport & repatriation
  • Cancellation costs
  • Trip interruption costs
  • Compassionate emergency visit home
  • Resumption of trip
  • Theft or accidental damage to baggage and personal items
  • Baggage delay over 12 hours
  • Funeral expenses overseas or repatriation of remains
  • Personal liability
This is a general summary for Australian residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the policy documents for full details.

24/7 emergency assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)

Contact the team

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.


Here are our most frequently asked questions about stolen credit cards and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team