Am I covered by travel insurance if there's a travel warning in place where I'm going?

For policies purchased after 10 August 2016, 3:00am UTC, your World Nomads policy is provided through Zurich Insurance Group

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Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)

SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala)

Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.

Hearing impared service available 24 hours a day, 7 days a week.

Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.

Email: [email protected]

For policies purchased before 10 August 2016, 3:00am UTC
your World Nomads policy is provided through Bupa Global

Your policy can cover you wherever you choose to travel, however cover may be limited if you decide to travel to a country or region where the following specific events are occurring;

  • a war, invasion, acts of a foreign enemy, hostilities (whether war has been declared or not), civil war, terrorist acts, rebellion, revolution, insurrection, civil commotion, military or usurped power, martial law, riots or the acts of any lawfully constituted authority, or army, naval or air service operations (whether war has been declared or not),
  • nuclear reactions or radioactive fallout
  • epidemics which have been placed under the direction of the public authorities

How it works:

Policy BenefitPolicy Conditions
Emergency Medical cover and Medical Evacuation/Repatriation No cover for any medical claims directly related to any of the above specific events. If a medical situation occurs that is proven to be completely unrelated to any of the specific events listed above, cover applies as normal.
Compassionate Emergency Evacuation, Home Visit, Baggage and Personal effects, Delayed Baggage, Personal Liability, Rental Vehicle Insurance Excess Cover as per policy limits no matter what the travel warning or specific events occurring within a region or country
Non-Medical Evacuation Cover for reasonable transportation to the nearest safe destination or home if, AFTER you have travelled to the area, there is a sudden outbreak of war, civil commotion, civil war, terrorist acts, martial law, revolution or other similar situations in the region where you are staying and evacuation is recommended. Must be pre-approved by insurer.
Pre- trip cancellation or postponement or for Trip Interruption or termination expenses No cover for Cancellation / Trip Interruption when due to a change of mind, disinclination to travel, changed conditions at the destination, natural disaster, acts of terrorism, war, nuclear disaster or similar situations.
 

The following websites will give you more information on the status of a country or region:

Royal Danish Ministry of Foreign Affairs: http://www.um.dk/  Tel: +45 33 92 00 00

British Foreign and Commonwealth Office: www.gov.uk/foreign-travel-advice Tel: +44 (0) 20 7008 1500  

What's not covered

Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Product Guide for full details on what’s not covered.

There’s no cover for any expenses incurred related to the following:

  • Trip Interruption : NOT covered only if related to the specific events occurring as mentioned above, otherwise covered as normal. of course if medical issues are directly related to the circumstances (war, etc.), then this will not be covered at all.
  • Travel Delay: NOT covered only if there was knowledge of circumstances likely to result in the delay at the time the tickets were purchased (Section 17.3 b), otherwise cover as normal
  • Missed flight Connection: NOT covered only if there was knowledge of circumstances likely to result in the missed connection at the time the tickets were purchased (Section 17.3 b), otherwise cover as normal
  • Accidental death, loss of a limb, loss of sight, loss of extremity, or permanent total disablement Cover as normal when not directly related to war, terrorism etc.

Indian residents:

Our insurer for Indian travellers,Bupa Global Travel has decided that they are no longer able to manage benefits greater than cover for Overseas Medical Expenses and Medical Evacuation/Repatriation.

 


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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 8h to 20h
  • Saturday 8h to 18h
  • Hearing impaired service available 24 hours a day, 7 days a week

Contact us

Phone

Capitals and Metropolitan regions:
(11) 4020 0902

Other regions:
0800-889-3020

Hearing impaired service:
0800-275-8585