By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Firstly, thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one is can be solved by following the steps below:
If you purchased your policy as a guest (or with a different email address) and you have already set up a membership, the policy won't show up in your membership. Simply contact our traveller services team, advise your policy number and they'll be able to merge your policy into your membership.
You will need to set up a membership to submit a claim online. If you don't have a membership, you can create one here.
If you have already started your claim online, and you're having trouble submitting your documents through our website, that's ok. When you get to the notice which asks you why you don't have this document, just advise you'll send it by email. (it may ask you the same question for each missing document, so please be patient and answer each time). Next, follow these steps to submit your claim offline.
Sometimes our website just doesn't want to play ball. If trying over a couple of days using a new browser or device doesn't work, then please contact us. We'd appreciate if you can tell us what you did, what device/browser your using and anything else which may be useful to help us fix the problem.
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