How long does it take to resolve my claim?

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Why is my claim taking so long?

The speed that your claim is proceesed depends on:

  • The documentation you submitted
  • The complexity of your claim.

When it comes to claims related to trip cancellation or baggage, it should only take about 15 days for you to hear back from us as long as you have sent all the supporting documentation. If you are submitting a claim for a medical emergency, the processing time will vary depending on the type of emergency and what documentation is required. To ensure the shortest possible turnaround, please be sure to provide all the information requested on the claim form; send in original bills / invoices; and review your claim form to see if you've completed each section. If the case manager has to make requests for additional information or documents, it will prolong the time to assess your claim.

Please be patient as the claims department works to resolve your claim. They want to review each claim in detail so that nothing is missed. For tips on how to handle claims, read our articles on How to make a claim and the What to do section.

Illness in the UAE

My wife and I got very ill while traveling in the UAE and required medical attention. Thankfully we purchased trip insurance from World Nomads and were able to submit a claim after our [health] insurance company did not cover the expenses. The whole process was very straightforward and we were extremely happy with the service and the outcome.
Charles J.
American traveling in the UAE

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)

Contact the team

Travel insurance. Simple & flexible.

Travel insurance for independent travelers. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

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