What to do if you suddenly fall ill
Let travel insurance be your first aid
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1. Seek medical attention
Your health is a priority! Get medical help from a health care practitioner, such as a doctor, or go to a hospital for urgent cases. If you contact our 24/7 Emergency Assistance team, they can help get you to the right medical facilities. An FYI: You’ll also need to notify the team before undergoing any procedures or surgeries — so be sure to give us a ring.
2. Get it in writing
Most claims need supporting documentation, and it’s particularly important when it comes to medical cases. When you’re feeling under the weather, gathering documents may be the last thing on your mind. Nevertheless, it’s a crucial part of the claims process. Get a friend to help with the right paperwork. These documents could include:
- A doctor or other medical practitioner’s report confirming your illness
- A hospital admission report
- Ambulance and medical evacuation reports
In some cases, we may need to obtain your past medical history from your regular doctor at home. Our claims team can keep you informed of any additional requirements.
3. Keep your receipts
You'll need to keep original receipts and official reports as evidence for your claim. Supporting documents may include your itineraries; receipts for any meals or accommodations for a bedside companion; and hospital and physician reports. We reserve the right to reduce or reject your claim should you not have the proper records.
4. Make a Claim
Read over your insurance policy to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim on our web site and send in any supporting documentation afterwards.
If you have questions about coverage or the claims process, just ask us.
Reconnect with the world with World Nomads travel insurance.
Itching to travel again?
Explore the world with World Nomads travel insurance. Our plans provide coverage for certain claims arising from Coronavirus (COVID-19).
Conditions and exclusions apply.
For more information, visit Travel Insurance & COVID-19 and our Travel Insurance & Coronavirus (COVID-19) FAQs.
Trip cancellation
This benefit helps you recover non-refundable, pre-paid trip costs when you have to cancel your trip for a covered reason such as if you receive a confirmed and documented diagnosis of COVID-19, as certified by a physician, before your departure. Please refer to the Trip Cancellation section of your policy for more information.
Emergency medical
If you unexpectedly get sick with COVID-19 or another illness when travelling, you may be eligible for emergency medical benefits, including diagnostic tests prescribed by a physician. Please refer to the Emergency Medical section of your policy for more information.
Emergency evacuation
If a physician recommends that you be transported to a hospital in your home province for emergency medical treatment, you could be covered for medical air evacuation. Please refer to the Emergency Evacuation section of your policy for more information.
Trip interruption
During your travels, you might have to return home early because of sudden or unforeseen circumstances. With trip interruption coverage, you may be eligible for reimbursement for a one-way, economy-class ticket home and any pre-paid, unused portions of your trip if you need to change your plans for a covered reason. There is no coverage for circumstances related to COVID-19 unless those circumstances relate to a new, confirmed and documented diagnosis that the insured has contracted Coronavirus while travelling. Please refer to the Trip Interruption section of your policy for more information.
24/7 Emergency Assistance
Whether you’re stranded in a foreign country or need to reschedule a flight, our Emergency Assistance team is available 24/7 in whatever part of the world you’re travelling.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Protect your hard earned vacation from unexpected cancellation.
- Explorer Plan: $5,000
- Standard Plan: $2,500
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Explorer Plan: $10 million
- Standard Plan: $5 million
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation & Repatriation
We’ll get you to hospital or home quickly.
- Explorer Plan: $500,000
- Standard Plan: $500,000
Emergency Evacuation & Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Covers the theft, damage or delay of your bags, tech and sports gear.
- Explorer Plan: $3,000
- Standard Plan: $1,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Medical Expenses
- Emergency Dental for Injury or Sickness
- Bedside Companion Travel and Subsistence
- Emergency Professional Services
- Emergency Evacuation and Repatriation
- Return of Travel Companion/Dependent Children
- Return to Your Trip Destination
- Return of Remains
- Travel Accident
- Flight Accident
- Trip Cancellation
- Trip Interruption
- Trip Delay
- Baggage and Personal Effects Theft or Damage
- Baggage and Sporting Equipment Delay
- Travel Documents Theft or Damage
- Sporting Equipment Theft or Loss by a Common Carrier
- Covered Adventure Sports listed in Policy
Assistance Services Included
- LiveTravelTM Emergency Assistance
- Worldwide Travel Assistance
- Adventure Travel Hotline
- 24/7 Security
- Travel Medical Assistance
- Bag Trak
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamWherever you are, we’re here 24/7 to help you in any emergency.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Coronavirus (COVID-19) and travel - what you need to know
COVID-19 is a foreseen or known event. If you are purchasing a new policy, certain coverages will not apply. Please read the details here.
About Coronavirus