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Accessible by default, inclusive by design for every journey we power.
World Nomads is committed to providing accessible digital services in line with the European Accessibility Act — Directive (EU) 2019/882 and the relevant harmonised standard EN 301 549 (as updated). Our target is WCAG 2.2 Level AA (minimum WCAG 2.1 Level AA) for the website and core user journeys. This statement covers our consumer-facing e-commerce experience for EU users (web and mobile web).
Last review: 24 September 2025.
Contact for accessibility feedback/support: accessibility@worldnomads.com (or your local customer service channel). We aim to respond within 7 working days.
Governance & standards: Accessibility is built into our product, design, content, and engineering workflows (policies, checklists, QA gates, and audits) informed by EN 301 549 and WCAG. We apply “shift-left” checks for new work and schedule periodic re-testing of live journeys.
Training & accountability: Teams receive ongoing training; accessibility acceptance criteria are required for new features.
Testing approach: We combine automated testing (axe-core with best-practices off) with manual checks for things that automation can’t reliably verify (focus order, visible focus, name/role/value, captions/transcripts, error handling).
Third-party tech: We assess third-party components/services for accessibility during onboarding and monitor regressions over time.
Continuous improvement: We prioritise remediation by user impact (high-traffic, business-critical and error-prone flows first) and track fixes to closure.
While we work towards full conformance, the following are known or potential gaps on some pages or in some legacy content:
PDFs/attachments: Some older downloadable documents may not be fully tagged or navigable.
Keyboard & focus: Isolated components may show inconsistent focus styling or non-ideal tab order in legacy UI.
Names/labels: A few controls may lack an ideal programmatic name for assistive tech.
Third-party embeds: Certain external widgets (e.g., maps or payment iframes) may have constraints outside our direct control; we work with vendors on improvements.
If you encounter a barrier, email accessibility@worldnomads.com and tell us the page URL, problem, assistive tech/browser, and any workarounds you’ve tried. We’ll provide an accessible alternative on request and aim to fix verified issues in upcoming releases.
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