Worldwide 24 hour Emergency Assistance

Wherever you are, we’re there to help!

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Australian residents

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia

From overseas:

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

From within Australia:

Phone: 1300 787 375

SMS: +61 4 1720 4602

Email: [email protected]

You can ask the local operator to connect you reverse charges, or claim your call costs later.  You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.

New Zealand residents

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia

From overseas:

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

From within Australia:

1800 622 210

SMS: +61 4 1720 4602

Email: [email protected]


Brazilian residents

Call the assistance team at Zurich (WT Assist). They're available 24 hours a day, 7 days a week and have Portuguese language assistants:

Phone: +1 877-660-2844 (from anywhere in the world)

Phone: (11) 2526-9312 (from Brazil); or

Whatsapp: +57 316 851-0533

Email:[email protected]


Canadian residents

Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:

Phone: +1 866 878 0192 (toll-free from Canada and the Continental US); or

Phone: +1 416 646 3723 (collect from anywhere else in the world)

Email:[email protected]


European residents

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8008 or +353 21 237 8003  (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: [email protected] 

Irish residents

For policies purchased on or after 1 September 2021:

Emergency Assistance: 24 hours, 7 days a week

Phone: +353 (0) 90 640 6460

Email: [email protected]


For policies purchased before 1 September 2021:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: [email protected]

 

UK residents

For policies purchased on or after 1 September 2021:

Emergency Assistance: 24 hours, 7 days a week

Phone (from overseas): +44 (0) 20 3093 1750

Email: [email protected]


For policies purchased before 1 September 2021:

Contact our 24/7 Emergency Assistance team.

Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone (within the UK): 0800 260 5081

Email: [email protected]

US residents

Generali Global Assistance is available 24 hours, 7 days a week, 365 days a year from anywhere in the world:

Telephone: +1-877-289-0968 (toll free within the US and Canada)

Telephone: +1-954-334-8143 (Collect worldwide)

Email: [email protected]


Chinese residents

Call AXA. They're available 24 hours a day, 7 days a week:

Phone:+86 10 8468 5628 

Webchat: https://www.axatp.com/service/ 

Residents of all other countries

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 oror +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: [email protected] 

 

*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.

Be prepared.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.