Customer Service Holiday Opening Hours
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Trusted by:
Happy Holidays!
If you get into strife over this holiday season, our Emergency Assistance teams are available 24/7 throughout the holiday season for emergency medical assistance.
If you're not in trouble, and you need someone to help answer a question about your policy or your claim, select your country of residence to view the opening hours of the customer service and claims service teams:
- USA residents
- Australian and New Zealand residents
- UK and Ireland residents
- Canadian residents
- Brazilian residents (who purchased a policy after Aug 9, 2016)
- Residents from all other countries
If you have a question about your World Nomads membership, please contact our Australian head office.
United States Residents
Customer Service
We're available to help 24/7.
However, the following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
Claims Service
We're available to help 24/7.
However, the following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
Emergency Assistance
Open 24 hours a day, 7 days a week.
Australian and New Zealand residents
Customer Service
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
- January 26th: 10am - 2pm (AEST/ADST)
Claims Service
Open normal Sydney, Australia business hours (9am - 5pm AEST/ADST) and closed public holidays.
Emergency Assistance
Open 24 hours a day, 7 days a week.
United Kingdom and Ireland residents
Customer Service
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
- December 25th – 26th: Closed
- December 31st: Closed
- January 1st: Closed
Customer Service
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
- December 25th – 26th: Closed
- January 1st: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Canadian residents
Customer Service
The World Service Centre is available (EST) Monday to Friday 8am-9pm; Saturday 7am-9pm, except the following days:
- December 25th: 9am to 5pm EST
- December 26th: 8am to 9pm EST
- January 1st: 9am to 5pm EST
Claims Service
The claims call centre will be closed on the following hours:
- December 25th: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Brazilian Residents
(polices purchased after Aug 9, 2016)
Customer Service
The Brazilian Customer Service Centre in Sao Paulo, Monday to Friday 8am-8pm; Saturday 8am-6pm, except for:
- December 25th: Closed
- January 1st: Closed
Claims Service
The claims call centre is based in Sao Paulo and is open 24/7, except for:
- December 25th: Closed
- January 1st: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Residents of all other countries
Customer Service
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- December 27th: 10am - 2pm
- January 1st: Closed
- January 26th: 10am - 2pm
Claims Service
The claims office is open during normal Danish business hours (9am - 5pm) and closed public holidays, including:
- December 23rd - 26th: Closed
- December 30th: Closed
- December 31st: Closed
- January 1st: Closed
Emergency Assistance
Open 24 hours a day, 7 days a week.
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also check travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.