Customer Service Holiday Opening Hours
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Trusted by:
Happy Holidays!
If you get into strife over this holiday season, our Emergency Assistance teams are available 24/7 throughout the holiday season for emergency medical assistance.
If you're not in trouble, and you need someone to help answer a question about your policy or your claim, select your country of residence to view the opening hours of the customer service and claims service teams:
- USA residents
- Australian and New Zealand residents
- UK and Ireland residents
- Canadian residents
- Brazilian residents (who purchased a policy after Aug 9, 2016)
- Residents from all other countries
If you have a question about your World Nomads membership, please contact our Australian head office.
United States Residents
Customer Service
We're available to help 24/7.
However, the following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
Claims Service
We're available to help 24/7.
However, the following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
Emergency Assistance
Open 24 hours a day, 7 days a week.
Australian and New Zealand residents
Customer Service
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- January 1st: Closed
- January 26th: 10am - 2pm (AEST/ADST)
Claims Service
Open normal Sydney, Australia business hours (9am - 5pm AEST/ADST) and closed public holidays.
Emergency Assistance
Open 24 hours a day, 7 days a week.
United Kingdom and Ireland residents
Customer Service
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
- December 25th – 26th: Closed
- December 31st: Closed
- January 1st: Closed
Customer Service
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
- December 25th – 26th: Closed
- January 1st: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Canadian residents
Customer Service
The World Service Centre is available (EST) Monday to Friday 8am-9pm; Saturday 7am-9pm, except the following days:
- December 25th: 9am to 5pm EST
- December 26th: 8am to 9pm EST
- January 1st: 9am to 5pm EST
Claims Service
The claims call centre will be closed on the following hours:
- December 25th: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Brazilian Residents
(polices purchased after Aug 9, 2016)
Customer Service
The Brazilian Customer Service Centre in Sao Paulo, Monday to Friday 8am-8pm; Saturday 8am-6pm, except for:
- December 25th: Closed
- January 1st: Closed
Claims Service
The claims call centre is based in Sao Paulo and is open 24/7, except for:
- December 25th: Closed
- January 1st: Closed
Emergency Assistance:
Open 24 hours a day, 7 days a week.
Residents of all other countries
Customer Service
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
- December 25th: Closed
- December 26th: Closed
- December 27th: 10am - 2pm
- January 1st: Closed
- January 26th: 10am - 2pm
Claims Service
The claims office is open during normal Danish business hours (9am - 5pm) and closed public holidays, including:
- December 23rd - 26th: Closed
- December 30th: Closed
- December 31st: Closed
- January 1st: Closed
Emergency Assistance
Open 24 hours a day, 7 days a week.
Before your trip, check the latest government advice for any travel alerts for your destination.