As featured in:
If you get into strife over this holiday season, our Emergency Assistance teams are available 24/7 throughout the holiday season for emergency medical assistance.
If you're not in trouble, and you need someone to help answer your query, please select your country of residence to view the opening hours of the customer service and claims service teams:
We're available to help 24/7.
However, the following days have amended hours:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Email:
We're available to help 24/7. However, the following days have amended hours:
Policies purchased on or after 1 January 2020:
Contact Generali Global Assistance
Collect outside the US:
Toll-free in the US and Canada:
Email:
We're available to help (AEST/ADST) 8am - 8pm (Monday - Friday).
Saturday and Sunday (closed).
The following days have amended hours:
We will return to our normal trading hours of 8am - 8pm on Monday 5th January.
Australia Contact Details
Phone: +61 2 8256 1542
Phone: 1300 787 375 (local call in Australia)
Email: infoAUS@worldnomads.com
New Zealand Contact Details
Phone: +61 2 8263 0400
Phone: 0800 666 237 (within New Zealand)
Email: infoNZ@worldnomads.com
We're available to help, (AEST/ADST) 8am - 8pm (Monday - Friday).
Saturday and Sunday (closed).
The following days have amended hours:
We will return to our normal trading hours of 8am - 8pm on Monday 5th January.
Australia Contact Details
Phone: +61 2 8256 1542
Phone: 1300 787 375 (local call in Australia)
Email: claimsAUS@worldnomads.com
New Zealand Contact Details
Within New Zealand:
From anywhere in the world:
Email: claimsNZ@worldnomads.com
Open 24 hours a day, 7 days a week.
From Australia & Overseas:
Phone:
From overseas:
+61 2 8263 0470 or +61 2 8292 1470
Within Australia:
1300 787 375
SMS: +61 4 1720 4602
Email:
From New Zealand & Overseas:
Phone:
Within Australia:
The customer service centre is available to help, (GMT) Monday to Friday 9am - 5pm except the following days:
Phone:
Free call within UK:
From anywhere in the world, charges apply:
+353 21 237 8000
Email:
The claims team is available to help, (GMT) Monday to Friday 9am - 5pm except the following days:
Phone:
For policies purchased on or after 27 June 2024:
From anywhere in the world, charges apply:
+44 (0) 333 333 7479
For policies purchased before 27 June 2024:
From anywhere in the world, charges apply:
+44 (0) 20 3093 1750
Email:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
For policies purchased before 27 June 2024:
Open 24 hours a day, 7 days a week.
Phone:
For policies purchased on or after 27 June 2024:
From anywhere in the world:
+44 (0) 144 444 2021
For policies purchased before 27 June 2024:
From anywhere in the world:
+44 (0) 203 093 1750
Email:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
For policies purchased before 27 June 2024:
The World Service Centre is available (EST) Monday to Friday 8am-9pm; Saturday 7am-9pm, except the following days:
New Brunswick, Newfoundland and Saskatchewan Residents:
Within Canada & Continental USA:
International collect:
_________________
All Other Provinces:
Within Canada & Continental USA:
International collect:
The claims call centre will be closed on the following hours:
Open 24 hours a day, 7 days a week.
Contact:
International collect:
+1 416 646 3723
Within Canada & continental USA, toll free:
+1 866 878 0192
The Brazilian Customer Service Centre in Sao Paulo, Monday to Friday 8am-8pm; Saturday 8am-6pm, except for:
Para seguros comprados a partir do dia 17 de Dezembro de 2021:
Estamos disponíveis 24 horas por dia, todos os dias.
Se você estiver no Brasil (ligação gratuita)
_________________
Para seguros comprados antes do dia 17 de Dezembro de 2021:
Estamos disponíveis de segunda a sexta-feira, das 9h às 18h.
Se você estiver no Brasil (ligação gratuita)
For policies purchased on or after 17 December 2021:
We’re available 24 hours a day, 7 days a week.
If you are in Brazil (local toll free)
_________________
For policies purchased before 17 December 2021:
We’re available Monday to Friday, from 9h to 18h.
If you are in Brazil (local toll free)
The claims call centre is based in Sao Paulo and is open 24/7, except for:
Open 24 hours a day, 7 days a week.
Para seguros comprados a partir do dia 17 de Dezembro de 2021:
De qualquer lugar do mundo (aceitamos ligações a cobrar)
Se você estiver no Brasil (ligação gratuita)
WhatsApp (somente para mensagens de texto)
_________________
Para seguros comprados antes do dia 17 de Dezembro de 2021:
De qualquer lugar do mundo (aceitamos ligações a cobrar)
Se você estiver no Brasil
For policies purchased on or after 17 December 2021:
From anywhere in the world (International collect):
If you are in Brazil (local toll free)
WhatsApp (text only)
_________________
For policies purchased before 17 December 2021
International call services:
If you are in Brazil
The customer service centre available to help, (GMT) Monday to Friday 9am - 5pm.
Saturday and Sunday (closed).
The following days have amended hours:
Phone:
For policies purchase on or after 2 December 2018:
From anywhere in the world, charges apply:
+353 21 237 8007
For policies purchased before 2 December 2018:
From anywhere in the world, charges apply:
+61 2 8256 1542
We're available to help (AEST/ADST) 8am - 8pm (Monday - Friday).
Saturday and Sunday (closed).
The following days have amended hours:
We will return to our normal trading hours of 8am - 8pm on Monday 5th January.
Open 24 hours a day, 7 days a week.
Phone:
+353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
+61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email:
Before your trip, check the latest government advice for any travel alerts for your destination.