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What to do if someone on the policy dies

We're here to help

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1. Contact Us

Contact the World Nomads 24/7 Emergency Assistance Team. They will help you liaise with the local authorities.

We understand that this is a terrible and difficult time, and we can help you through the process of dealing with the situation. We can put you in touch with the necessary authorities and guide you through what you will need to do.

2. Get it in writing

In general, you’ll need copies of the following to submit with your claim. If unsure, please ask:

  • Death certificate, confirming the cause of death.
  • Hospital admission report, if relevant.
  • Ambulance and medical evacuation reports, if relevant.
  • Police report, if they were involved.

In some cases, we may need to obtain past medical history records from the deceased person’s usual doctor. We’ll let you know if this is the case.

3. Keep your receipts

You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.

Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.

If you have questions about what's covered and not covered, just ask us.

4. Can I claim for a COVID-19 related death?

Yes, it’s possible to submit a claim for any set of circumstances, including a death arising from a Coronavirus (COVID-19) diagnosis. That said, your coverage and whether World Nomads will pay a benefit toward your claim will depend on the terms, conditions, limitations and exclusions of your policy. What is and isn't covered varies depending on your Country of Residence.

You can read more about our COVID cover in our What's Covered for Coronavirus article, including benefit limits, conditions and exclusions.

Please note that your claim will be assessed based on the coverage available to you in your policy. Your policy can only ever offer coverage for those events that happen after you purchase (and after any applicable waiting period) and while your policy is active.

Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.

Travel Insurance Benefits: how we can take care of you*

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalized?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medevac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 1st August 2017 and rated 4 stars