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1. Report it to your carrier straight away

Once you realise your luggage is delayed, report it to the carrier (e.g. airline, tour operator) straight away. For lengthy delays, you should ask them to compensate you to replace essential items you may need while you wait for your bags to be returned.

2. Get a written report

Get a written Property Irregularity Report (‘PIR’) from the carrier confirming the delay and any compensation they offer to you.

3. Keep your receipts

Keep the receipts for any essential items you buy like toothbrushes, prescription medication or a change of clothes.

Before you go shopping for an entire new wardrobe to replace your designer jeans or a new ballgown for that special event, because you believe everything you own is "essential", there will be limits on what your policy can and can not cover, so check your policy wording carefully or contact us (Yes, we've seen claims like this!)

Original receipts may be necessary if you intend to make a claim and your policy covers these expenses.

4. Get another report confirming the length of the delay

Once you get your luggage, get written confirmation from the carrier confirming how long it was delayed. If baggage delay is covered under your policy, there may be specific time periods that your bags are delayed before the policy can help reimburse you for extra expenses, so it’s important we know how long you were inconvenienced. For example: cover may vary if your bags were delayed for a few hours compared to a few days.

5. Need to know more?

Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply.

If you have questions about what's covered and not covered, just ask us.

Travel Insurance Benefits: how we can take care of you*

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Lisa's portrait photo Lisa Fryar,
World Nomads Emergency Assistance

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Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 1st August 2017 and rated 4 stars