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What to do if your luggage is stolen

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1. Report it

No matter where your luggage was lost or stolen, you’ll need to report it.

If your luggage has been lost or stolen on public transport ( eg plane, cruise, bus or train)

  • Report the incident to them and ask for written evidence such as a Property Irregularity Report (PIR).
  • Keep any relevant ticket, luggage check and other documentation to give to us.
  • Find out how they will compensate you and get this in writing.

If your luggage has been lost or stolen from your accommodation

Report it to them and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.

If your luggage has been lost or stolen on a tour or at a public venue ( eg airport, museum, sports stadium)

Report it to tour operator, venue management or security and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.

Gather receipts for the items you're taking with you.

Scan any receipts and keep a copy in your inbox, just in case your baggage and personal items get stolen or delayed and you need to make a claim. Your expenses must be supported by receipts dated prior to the delivery of your delayed baggage and after 24 hours from your arrival.

2. Report it to the police

For stolen items, you’ll need to report the theft to the police as soon as reasonably possible after it occurs, and get written evidence that you've reported it to the police such as a written police report.

You’ll also need a police report for lost items, unless the loss was by a third party (such as an airline).

3. Track and block your phone or tablet

If your mobile phone or tablet is lost or stolen:

  • Try calling your phone to see what happens  you never know, someone might answer!
  • Apple users  try using the Find My iPhone feature
  • Call your mobile phone provider as soon as possible and ask them to block your service, and ask for written confirmation that they’ve done this.

4. Keep your receipts

You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.

5.Need to know more?

Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply

If you have questions about what's covered and not covered, just ask us.

Travel Insurance Benefits: how we can take care of you*

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalized?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medevac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

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Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.