Coronavirus (COVID-19) and travel: The situation around the world is changing dramatically. Various governments have changed their travel warnings to restrict travel during this time. To understand how this may impact cover under your policy, please go to our FAQs and select your country of residence.
For the latest travel warnings and alerts around the world, read about lockdowns and border restrictions.
One popular scam involves criminals posing as tourist police who rob visitors and extort money from them. They'll often stop tourist buses or tourists at the airport under the guise of checking identification and searching luggage. There is no such division of police as tourist police in South Africa, so don't let them examine your bag, and don't be afraid to ask for identification. However, if the fake police are armed, it's best to cooperate.
Another scam involves fraudulent traffic police pulling someone over for a fake traffic violation, and demanding an on-the-spot fine. It is unlawful for police to request or accept payment of fines on the roadside. Offer to go to the police station to pay the fine.
Look out for street thieves, known as strollers, who will attempt to distract and rob you while you're not paying attention. Keep valuables well concealed and be aware of your surroundings at all times.
Similarly, it’s not uncommon for a con artist to approach tourists looking distressed, telling an elaborate story about needing a couple of bucks for gas or a bus ticket to get home. Don’t stress, use some common sense and firmly tell them ‘no, sorry’, and walk away. Never give money to beggars, here’s why.
Be cautious of anyone randomly starting a conversation with you. While locals are generally friendly, this is a scam where overly-friendly locals come up to you and start chatting about South Africa, where you’re from or their personal stories. While you’re having a pleasant chat, their accomplice pickpockets you. If you suspect your "new best friend" doesn’t have the best intentions, politely end the conversation and move to a more crowded area. In addition to this, avoid secluded areas, especially at night.
Credit card fraud is on the rise in South Africa. Never accept help from a stranger at an ATM, be discreet when entering your PIN, and avoid ATMs that look damaged or tampered with (as well as other ATMs nearby). If the ATM retains your card, contact your bank and block your card immediately. Only use ATMs in banks or shopping malls, and avoid withdrawing large sums of money, especially in busy public areas.
There have been reports of vacation accommodation scams in South Africa. Scammers either create fake accommodation listings, with fake reviews and photos, or worse, genuine listings are copy-pasted onto phony websites (that look like those of an existing, reputable company). Unsuspecting vacationers are then asked to wire deposits or even the full booking amount, and on arrival discover the accommodation doesn’t exist or that other travelers are already staying there.
Here is how to avoid this scam:
Beware of locals posing as official guides when visiting a national park in South Africa. They will take you to a remote part of the trail where their accomplices are waiting to rob you. This scam tends to happen mainly on Table Mountain and in the Drakensberg Mountains. Always book a guide through a licensed tour operator.
Some con artists deliberately cause a road accident with the intention of robbing the victim once they stop the car. If you have been involved in a legitimate car accident, the police will be able to assist and help you out of the situation safely. If you're suspicious this might be a roadside scam (and if it is safe/your car is in a condition to do so), signal to the driver that they should follow you, and immediately drive to a police station or busy public area.
When in doubt, call the police on 10111. For an emergency that requires an ambulance, dial 10177.
Before you buy a travel insurance policy, check your government travel warnings and health advice – there may be no travel insurance cover for locations with a government travel ban or health advice against travel.
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What are the issues affecting travelers in South Africa? Read the latest travel warnings and alerts.
Just how safe is it to travel South Africa? From petty theft to serious crime, we asked a local to share her top travel safety tips for first-time visitors.
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