When your illness or injury stops you in your tracks & you have to get home for treatment.
Whether you’re trekking through the Eurasian Steppe or (not so) simply crossing the road in Vietnam, accidents or sickness can happen at any time during your trip. And if it’s bad enough, you may need to be brought home for ongoing medical care.
Our Emergency Assistance teams, doctors, and nurses have seen some horrific accidents and illnesses and have helped thousands of travelers get home safely so they can fully recover.
If you’ve selected the policy for the activity you’re doing and you sustain an injury, and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in our US policies for:
Depending on whether you buy our Standard or Explorer plan, there are limitations that will apply. It’s a good idea to do some research on where you’re going, so when you get a quote, you can pick the policy that’s best for you.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
It’s essential that you get in contact with our Emergency Assistance team as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
On my second day in Burma I woke up in the middle of the night with intense abdominal distress. I was rushed to Asia Royal Hospital and immediately taken for evaluation and ultrasound in their Emergency Room. It was determined that I had a large mass in my abdomen (it was believed then on my liver) and needed to see a specialist. It was determined that it was safe for me to fly and I was evacuated to Bangkok, Thailand, that evening. I was admitted immediately via ER to Bumrungrad International Hospital. I stayed there for 8 days for a battery of tests, including several ultrasounds, a CT scan, and two aspirations of what it was now clear is a renal cyst. I was able to be conditionally discharged from BI Hospital after 8 days, but I was restricted to rest in a hotel until a follow up in order to determine if it was safe to evacuate me back to the US at that time. Upon my return to BI Hospital, I was able to be evacuated, and with Oncall and Tripmate, I was able to be given a flight two days later and return back to the US, where I am now receiving local treatment.
Protect your hard earned vacation from unexpected cancellation.
We’ve got your back.
Take the pain out of medical or dental costs.
We’ve got your back.
Emergency medical transportation: we’ll get you to hospital or home quickly.
Help starts here.
Covers the loss, theft or damage of your bags, tech and gear.
Help starts here.
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
For policies purchased on or after 1 January 2020:
Contact Generali Global Assistance:
Telephone: +1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada)
Wherever you are, we’re here 24/7 to help you in any emergency.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.