When your cards get stolen or lost and you need a replacement.

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Credit card theft is all too common when traveling overseas, with organised crime networks often targeting tourists.

While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're  unsure what to do, all of our assistance teams can provide advice.

What's covered by travel insurance if my credit cards are stolen?

Country of ResidenceCredit Card Replacement24/7 Assistance
New Zealand
United Kingdom
All other countries

What's not covered by travel insurance?

  • Any financial loss if your cards are skimmed or used fraudulently
  • Cancelation or trip interruption expenses unless you're an Aussie or Kiwi
  • If you don't get a report from the police or relevant authority confirming what has happened

This is not a full list of what's covered and not covered. There are limits and conditions that apply, so for more information, read your policy carefully before you buy.

What to do if your credit card gets stolen.

It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim. 

If you need urgent help, get in contact with our emergency assistance team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.

To help our Emergency Assistance teams assist them quickly, they'll need the following:

  • Your policy number
  • Your location
  • As many details as possible about the circumstances

Stolen Card in Venice Beach.

I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
A.Larkin. Australian in the U.S.
Claim Paid: $936.85

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation.

  • Explorer Plan: $10,000
  • Standard Plan: $2,500
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical or dental costs.

  • Explorer Plan: $100,000
  • Standard Plan: $100,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation

We'll provide assistance to get you to the hospital or home quickly.

  • Explorer Plan: $500,000
  • Standard Plan: $300,000
Emergency Evacuation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Covers the loss, theft or damage of your bags, tech and gear.

  • Explorer Plan: $3,000
  • Standard Plan: $1,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Accident & Sickness Medical Expense
  • Repatriation of Remains
  • Trip Cancellation
  • Trip Interruption
  • Trip Delay
  • Baggage & Personal Effects
  • Baggage Delay (outward journey only)
  • Rental Car Damage – where permissible
  • Accidental Death & Dismemberment
  • Generali Global Assistance 24-Hour Assistance Services
  • Generali Global Assistance Non-Medical Emergency Transportation Services
This is a general summary for US residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Wherever you are, we’re here 24/7 to help you in any emergency.

Are you in need of emergency assistance right now?

Contact Generali Global Assistance:
Telephone: +1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada

Contact the team

Get an instant travel insurance quote

Simple and flexible travel insurance designed by travellers, for travellers. See why over 3 million travelers have chosen World Nomads for over 20 years.


Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.