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Emergencies & claims

How to get emergency assistance or make a claim

Emergency & Claims

How do I make a travel insurance claim?

If you have had any issues during your travels and you need to make a claim, just contact our claims team after you've submitted your claim online.
Emergency & Claims

Travel Insurance: What can I claim for?

Travel insurance is designed to help cover your expenses if something unexpected goes wrong on your trip. It's not a substitute for your primary health insuranc...
Emergency & Claims

Travel Insurance scenario: I need a hospital or doctor

Even if you’re in the middle of nowhere, or in a place where you don’t speak the local language, we’re here to help.
Emergency & Claims

How do I make a claim if I can't complete it online?

If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor Wi-Fi, no Wi-Fi or no co...
Emergency & Claims

Can I make a claim whilst I'm already overseas travelling?

Absolutely!
Emergency & Claims

I don't have receipts for my items. Can I still make a claim?

Yes - please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items.
Emergency & Claims

Can someone speak my language?

The 24/7 Emergency Assistance team offers multi-lingual support for many different languages. Addtionally, the EA team provides access to translation services i...
Emergency & Claims

What happens if I don't have some of the documents you ask for?

If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’...
Emergency & Claims

I'm having trouble submitting a claim. What do I do?

Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following th...
Emergency & Claims

Travel Insurance: Who do I call for emergency help?

Phone: +61 2 8263 0470
Emergency & Claims

What to know about sending documentation to support your claim

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...
Emergency & Claims

What you should do if you are not satisfied with our service

At World Nomads, we pride ourselves in providing the best service and the best product for our travellers. We’re here to help you and appreciate any feedb...

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