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Emergencies & claims

How to get emergency assistance or make a claim

Emergency & Claims

I'm having trouble submitting a claim. What do I do?

Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following th...
Emergency & Claims

How do I make a claim if I can't complete it online?

The World Nomads claim team understands that not all claims can be made online, so if you find yourself in this situation, please follow the following instructi...
Emergency & Claims

Travel Insurance: Who do I call for emergency help?

Phone: +61 2 8263 0470
Emergency & Claims

Travel Insurance: What can I claim for?

Check out the list of policy benefits to see what you're covered for so you'll know what (and how much) you can claim for.
Emergency & Claims

What to know about sending documentation to support your claim

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...
Emergency & Claims

What you should do if you are not satisfied with our service

At World Nomads, we pride ourselves in providing the best service and the best product for our travellers. We’re here to help you and appreciate any feedb...
Emergency & Claims

Do you cover medical costs upfront or do I have to pay and claim later?

When you should pay upfront and claim back: If the total cost of your medical treatment is unlikely to exceed AUD$2,000, you'll pay for medical expenses and mak...
Emergency & Claims

What happens if I don't have some of the documents you ask for?

Don't panic!
Emergency & Claims

Travel Insurance: How to make a claim

You can claim online while travelling or after you return home through your World Nomads membership.
Emergency & Claims

How do I create digital documents?

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your ...
Emergency & Claims

How do I contact the World Nomads claims team?

Your claim will be managed by the claims team at nib Travel Services. If you have a question about your claim, please contact the claims team during Australian ...
Emergency & Claims

I don't have receipts for my items. Can I still make a claim?

Yes - please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items. We understand that you might not be abl...

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