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What to do if your passport is stolen

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Having your passport stolen really sucks. Thankfully we can help you while you arrange an emergency replacement passport. Here’s how...

1. Report the incident immediately

Report the incident to the relevant authorities and get a report from them. This will include:

  • The local police
  • Your nearest embassy, diplomatic or consular mission for your country of citizenship
  • For visas and passports from other countries – contact the relevant embassy
  • Any other relevant authorities, such as the airline, hotel or tour operator

Important: For certain countries, it is an offence not to report the loss or theft or your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact our Emergency Assistance Team if you need help with this.

2. Arrange a replacement or emergency passport

You should carefully check the process to apply for an emergency or replacement passport with your embassy. You'll need a passport photo, ID (driver's license or expired passport), evidence of citizenship (photo of your missing passport), your e-tickets or itinerary. You may also need a police report.

If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.

For rookies: Emergency passports do not permanently replace your passport. They can be issued quickly with limited validity so you can return home or continue with your trip.

3. Rearrange or cancel any affected travel arrangements

As soon as you know that any travel arrangements are going to be affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any arrangements you may have. Make sure you get confirmation from them in writing the changes or cancellation, and details of any refunds or extra fees paid.

4. Need to know more?

Our suggestions should help you when things go wrong. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the terms, conditions and exclusions that apply.

If you have questions about what's covered and not covered, just ask us.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip against unexpected cancellation.

  • Explorer Plan: R$ 20.000
  • Standard Plan: R$ 10.000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Medical Expenses Overseas

Take the pain out of medical costs.

  • Explorer Plan: R$ 900.000
  • Standard Plan: R$ 500.000
Medical Expenses Overseas
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation and Repatriation

Emergency medical transportation: we’ll get you to hospital or home quickly.

  • Explorer Plan: R$ 100.000
  • Standard Plan: R$ 100.000
Emergency Evacuation & Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Checked-in Baggage Loss

Covers the loss, theft or damage of your bags by a common carrier.

  • Explorer Plan: R$ 14.000
  • Standard Plan: R$ 8.000
Checked-in Baggage Loss
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Trip Cancellation or Interruption
  • Baggage
  • Emergency Medical Evacuation & Repatration
  • 24 Hour Assistance Services
  • And more (depending on your country of residence)
This is a general summary for Brazil residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24-hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Phone: +1 877-660-2844 (collect from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil)
Whatsapp: +57 316 851-0533

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 21 October 2016 and rated 4 stars

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