How long will it take to process my travel insurance claim?
Claims are reviewed in the order in which they are received by the Claims Department. The length of time it will take for your claim to be reviewed and processed depends on:
- The type and complexity of your claim; and
- The documentation you submitted and whether all documentation requested by the Claims Department has been submitted.
When it comes to claims related to trip cancellation or baggage, it should only take about 15 days for you to hear back from us as long as you have sent all the supporting documentation. If you are submitting a claim for a medical emergency, the processing time will vary depending on the type of emergency and what documentation is required.
To ensure the shortest possible turnaround time, please be sure to provide all the information requested on the claim form; send in original bills / invoices; and review your claim form to see if you've completed each section. If the case manager has to make requests for additional information or documents, it will prolong the time to assess your claim.
Please be patient as the claims department works to resolve your claim. They need time to review each claim individually. If you need to contact someone about your claim, check out this page.
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For help in an emergency, contact Worldwide Emergency Medical Assistance and LiveTravel™, 24 hours a day, 7 days a week.
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