What happens if I don't have some of the documents you ask for?

If you're completing a claim online and don't have all the documents requested, don't panic! Sometimes, despite turning your house upside down, it’s just not possible to get a hold of them.

Here's what to do if that happens to you:

If you've lost or misplaced a receipt:

  • Send us a credit card statement that shows proof of purchase 

  • Provide a warranty for the item or any other documentation that confirms your ownership 

  • Ask the store where you purchased the item from to provide you with a copy of the receipt

If the item was a gift:

  • Ask the person who gave you the gift for the receipt or a copy of any of the documents mentioned above

If you don't have a report: 

If we’ve asked you to provide a police report, medical report or some other documentation to verify the facts of your claim, and you don’t have them, then you will need to discuss this with your case manager.

So what next?

The more documents you have showing your loss, the more likely it is that our team will be able to verify your claim and cover your expenses.  So when you’ve put in your best efforts to find most of the documents we requested, it's time to complete your claim submission.

This is only a summary of coverage and does not include the full terms and conditions of the policy.  It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions.  If you do not understand your coverage, or if you have questions about your coverage, just ask us.  

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