The insurer and the claims administrator determine what format you must use to submit your claim forms and supporting documentation. The required information must be received in order to proceed with assessing your claim. The policy includes a section on claims procedures and outlines the different types of documentation you will need to submit for each different type of claim. Some documents can be uploaded into the World Nomads claims portal when you start your claim. However the claims department may ask that you submit additional items via email or to submit original paper copies by post.

Below are the mailing addresses you need if you need to submit documentation by mail:

New Brunswick, Newfoundland and Saskatchewan Residents:

Phone (from Canada and the Continental U.S):  1-888-566-8028
Phone (from anywhere else in the world):  1-819-566-8028

Travel Guard Canada
c/o Global Excel Management
73 Queen, Sherbrooke, Qc
J1M 0C9

All Other Provinces:

Phone (from Canada and the Continental U.S): 1 -866-878-0192
Phone (from anywhere else in the world): 1-416-646-3723

Travel Guard Canada
Attn: Claims Department
120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8


Email: if you have any questions about your claim.

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International collect:
+1 416 646 3723

Within Canada & continental USA, toll free:
+1 866 878 0192

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

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New Brunswick, Newfoundland and Saskatchewan Residents:

1 888 566 8028

1 819 566 8028


All Other Provinces:

1 866 878 0192

1 416 646 3723