If you can't find the answer you're after in the below, you can also can also read our FAQS or our General Information articles on COVID-19.

Read the FAQS

Over 400 patients hospitalized for pneumonia in China have tested positive for a novel (new) coronavirus (2019-nCoV). In response, Chinese authorities have shut down Wuhan’s entire transport network, including bus, rail, ferry and airport. Isolated cases have also occurred in neighboring countries and the USA.

With the Chinese New Year travel season already underway, disruption to travel is expected to increase.

This outbreak is now widely reported in the media and by authorities such as the World Health Organization (WHO). The Canadian government has also issued a “Avoid non-essential travel to Hubei province” warning. For any trip cancellation coverage, the defer travel recommendation must have been issued after the effective date of your policy and after you paid for your travel arrangements. For trip interruption coverage, the defer travel recommendation must have been issued after the start date of your trip.

For the latest information on travel advisories, go to the Government of Canada’s web site.

Please read your policy wording for the full policy terms, conditions, limitations and exclusions.

If your travel plans are affected:

  1. Contact your airline, cruise or tour operator to check if tourist services are affected.
  2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact the Customer Service team to discuss your plans before making any changes.
  3. Injured or ill? Contact the Emergency Assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
  4. In the event of a claim covered by your policy, you must do everything you can keep your costs to a minimum and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form. If you need help, contact us.


If you’re caught up in this event, please read here for some general safety information.


Related Articles

View more

Can't find the answer you are looking for?

Contact us

Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 7:00am - 8:00pm (CST)
  • Saturday 8:00am - 6:00pm (CST)

Contact us

Phone

Within Canada & continental USA, toll free:
1 877 328 2528

International collect:
+1 416 646 3723