For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
World Nomads and Coronavirus (COVID-19)
World Nomads travel insurance Explorer plans now include cover for some Coronavirus-related events – you can read more about it in our Coronavirus cover article which has all of the details, including benefit limits and exclusions.
You can read our latest Travel Alerts in relation to the Coronavirus.
Experiencing a medical emergency
If you're experiencing a medical emergency abroad and need medical help, you will first need to contact your private health/private medical insurance (PMI) provider (if applicable) and follow their emergency medical procedures and their claims procedures. Where your PMI provider cannot provide assistance, contact our 24/7 Emergency Assistance team who can help direct you to or help you obtain medical help, and if medically necessary they can work with local authorities to repatriate you home, subject to the terms and conditions of your policy.
Also, please provide us with details of your PMI provider to help us co-ordinate your care.
Making a claim
If you have questions about making a claim, please read here.