FAQs – coronavirus (COVID-19) & World Nomads Travel Insurance Coverage

For more information, we’ve answered the top questions about coronavirus (COVID-19) and the impact on World Nomads travel insurance coverage.

Your coronavirus (COVID-19) questions answered:

FAQs published 31 March 2020

  1. Why can’t I purchase a travel policy at the moment?
  2. I have a trip I want to insure for later this year, when can I purchase a policy again?
  3. I have a policy but I'm yet to travel and want to change my dates – how can I do this?
  4. Why have you stopped selling? When will I be able to purchase a policy in the future… I am travelling in December – am I able to buy a policy now?
  5. Can I still extend my policy? What’s the process for extending a current policy? I want to get an extension as I'm stuck overseas – how do I do this?
  6. I have a current policy with you – does this change?
  7. I'm trying to get home but can't and I'm not eligible to extend my Insurance policy – will you extend on compassionate grounds?
  8. When will I be able to purchase a policy again?
  9. I want to accept an airline's offer to postpone my flights – how do I change the dates of my World Nomads policy
  10. I would like to cancel my policy and get a refund as I won’t be travelling.
  11. I need to get home and suspend my trip, as my plans have been cancelled
  12. I’m seeking advice and information on whether I should return home or continue my trip.
  13. I’ve already left on my trip and the country I’m travelling to has been declared a Do Not Travel region – what do I do?
  14. If I’m being advised to quarantine; are any of my accommodation or re-booking expenses covered?
  15. What if I am still intending to travel?
  16. What should I do if I have a flight booked?
  17. How do I access medical help?
  18. Should I let anyone know I am traveling?
  19. Will I be able to access health care while I am traveling?

FAQs last published 14 March 2020:

  1. I’m currently traveling. Am I covered for coronavirus (COVID-19) under my World Nomads travel insurance?
  2. I haven’t left home yet, is coronavirus (COVID-19) covered under my World Nomads travel insurance?
  3. If I'm diagnosed with coronavirus (COVID-19), could I be covered for Trip Cancellation?
  4. Is cover available if advised by a doctor not to travel?
  5. Is cover available if the government says not to travel to a destination?
  6. I want to buy a travel insurance policy to cover coronavirus (COVID-19). Am I covered?
  7. If I book and pay for a trip now am I covered for coronavirus (COVID-19)?
  8. If your policy won't cover me, what can I do?
  9. How can travel insurance help people traveling overseas with a heightened risk?
  10. I’m in an area where coronavirus (COVID-19) cases have just been confirmed. How do I get out?
  11. I’m traveling, and I think I have caught coronavirus (COVID-19). What do I do?
  12. How do I cancel my policy?

We are fielding many questions about how travel insurance coverage is impacted by coronavirus (COVID-19) for new and existing policyholders.

If you can't find the answer you're after, you can also read general information on coronavirus (COVID-19) or contact us (there may be unusually long wait times as lots of people are concerned, so we appreciate your patience).


1. Why can’t I purchase a travel policy at the moment?

Due to coronavirus (COVID-19), and the travel restrictions imposed by a number of governments across the world, World Nomads has temporarily ceased issuing new policies for travel insurance. This change is effective close of business on Wednesday 1 April 2020.

We will continue to monitor the situation closely and will advise travellers once we resume issuing new travel insurance policies.

We apologise for any inconvenience this causes and understand you will have questions about what this means for your individual circumstances. You may already find the answers to common questions in our FAQs, and we will continue to update these.

2. I have a trip I want to insure for later this year, when can I purchase a policy again?

Due to coronavirus (COVID-19), and the travel restrictions imposed by a number of governments across the world, World Nomads has temporarily ceased issuing new travel insurance policies. Policies for World Nomads USA, Canada and Brazil only remain available for sale.

This change is effective close of business on Wednesday 1 April 2020. We will continue to monitor the situation closely and will advise travellers once we resume issuing new travel insurance policies.

We apologise for any inconvenience this causes and understand you will have questions about what this means for your individual circumstances. We are working on a set of answers and scenarios which we will add to our FAQ pages shortly.  

3. I have a policy but I'm yet to travel and want to change my dates – how can I do this?

If you are a member, you can change your policy dates through your membership so long as your policy start date has not yet started to a date in the future and get instant confirmation. If you’re not a member, you can sign up and do it through your membership, or you can contact us and we will help you change the dates.

You can change the start of the policy period to any date within a year from the original purchase date – our service team can advise or check your policy for more information. Please be aware we are experiencing high volumes of calls so there may be longer than usual wait times.

4. Why have you stopped selling? When will I be able to purchase a policy in the future. I am travelling in December – am I able to buy a policy now?

Due to coronavirus (COVID-19), and the travel restrictions imposed by a number of governments across the world, World Nomads has temporarily ceased issuing new travel insurance policies. This change is effective from close of business on Wednesday 1 April 2020 and only applies to new international policies. We will continue to monitor the situation closely and will advise travellers once we resume issuing new travel insurance policies.

We apologise for any inconvenience this causes and understand you will have questions about what this means for your individual circumstances. We are working on a set of answers and scenarios which we will add to our FAQ pages shortly.  

You can also sign up for the World Nomads traveller newsletter where we keep our travellers in touch with the latest travel news.  

5. Can I still extend my policy?  What’s the process for extending a current policy? I want to get an extension as I'm stuck overseas – how do I do this?

This does not change the terms of your policy and you can still extend if you meet the eligibility criteria which you can read more about under the Extending Your Policy section of your Policy Wording. Please note your cover may be affected if you alter your policy.

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to the coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your policy wording to understand the impact before you alter your policy. If you’re not eligible for an extension and wish to continue travelling, be aware you may not be able to purchase any more cover with us.

6. I have a current policy with you – does this change?

No. Your current policy is still valid under the terms and conditions of the plan you have purchased. Our decision to stop issuing new policies for travel does not change the terms of your existing policy.

7. I'm trying to get home but can't and I'm not eligible to extend my Insurance policy – will you extend on compassionate grounds?

If you’re not eligible for an extension, we may not be able to extend your policy, please contact us to discuss your options.

8. When will I be able to purchase a policy again?

At this stage, we can't say with 100% certainty when we will be able to start selling international travel insurance again. Our first priority is making sure our existing customers are safe and assisting them in these difficult times. We will continue to monitor the government warnings. You can also sign up for the World Nomads traveller newsletter where we keep our travellers in touch with the latest travel news. 

9. I want to accept an airline's offer to postpone my flights – how do I change the dates of my World Nomads policy?

If you are a member with World Nomads, you can extend your policy start date via your membership and get instant confirmation. If you’re not a member, you can contact us and we will help you change the dates.

You can change the start of the policy period to any date within a year from the original purchase date – our service team can advise or check your policy for more information. Please be aware we are experiencing high volumes of calls so there may be longer than usual wait times.

10. I would like to cancel my policy and get a refund as I won’t be travelling.

If you’ve had to delay your travel until a later date, you can change your policy dates to match, ensuring you’ll still have travel insurance coverage for your travel for non-coronavirus (COVID-19) or Do Not Travel related claims under the normal terms and conditions of your policy.

If you’ve cancelled your holiday plans

All our policies are subject to a period within which you may cancel your policy without any penalty (known variously as the cooling-off period) or until the start of your policy (whichever is sooner). If your policy is within its cooling-off period, you will see the option to cancel it through your World Nomads membership account.

How does this period work?

If you request to cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This means that:

  • the departure date hasn’t started;
  • you have not yet left home or started your trip (and if you purchase your policy while already overseas, to start the same day, we consider that you have started your trip)
  • you have not and will not make any claim; and
  • you will not exercise any right/s under the policy.

How do I cancel my policy during this period?

If you are eligible to cancel your policy during this period, you can cancel it by:

  • For members – logging into your membership and cancelling online (where available)
  • For guests (and members) – contacting us

If you have any issues with the above steps, please contact us.

11. I need to get home and suspend my trip, as my plans have been cancelled

If you’re on your trip and your holiday or tour has been cancelled, and you need to get home, there are a number of things you can do:

  1. Speak to your agent, airline, cruise line or tour operator to see if they can help rearrange your tickets. Many operators are offering refunds and vouchers, without charging fees, to help travellers get home or where they need to be, as flights are cancelled and travel bans are imposed. 
  2. Many governments, including Australia, New Zealand, UK and Ireland, have placed Do Not Travel warnings on many, and in some cases, all destinations and we expect to see more in the coming weeks. We recommend you check your government’s travel advisory website. In addition, there may be Do Not Travel warnings to certain regions. While there are many bans and restrictions being imposed between countries, most are allowing their own citizens to come home, although you may be subject to quarantine measures when you do arrive home.
  3. This is a rapidly changing situation and governments may change their travel advice and bans at a moment’s notice. Make sure you stay informed about what is happening and follow the advice of local authorities.

Can I claim my additional expenses?

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to the coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy as this will depend on the plan you’ve purchased and your individual circumstances.

You can continue to submit a claim as per the terms and conditions of your policy. We recommend you keep your receipts to support any claim you make and try to minimise your expenses as much as possible. As there’s a lot of concern over coronavirus (COVID-19) we are experiencing high volumes of inquiries, so if you have any claims-related questions it’s best to contact us and we’ll get back to you as soon as we can.

How can you help?
Our 24/7 Emergency Assistance Team is available to help get you in touch with local authorities, direct you to embassies and keep you updated on the situation. We have several  Frequently Asked Questions (FAQs) about how coronavirus COVID-19 may impact your travel plans.

12. I’m seeking advice and information on whether I should return home or continue my trip.

Many people are unsure whether they should continue their holiday plans or cancel and return home. We can’t 100% advise what’s best for you, but we do suggest you stay informed about what is happening with regards to coronavirus (COVID-19) in your local region and where you’re planning to travel to.

Speak to your airline or travel operator to confirm your travel arrangements have not been disrupted.

If you haven’t already, it’s a good idea to:

  1. Speak to your airline or travel operator to confirm your travel arrangements have not been disrupted.
  2. Check your government’s travel advisory website and that there are no warnings, bans or quarantine requirements in place for where you’re planning to travel to. Be aware these are updated regularly and changing very quickly so check back daily to stay abreast of any changes.
  3. Make sure you stay informed about what is happening by watching and listening to local and international media, and follow local authorities’ advice and directions.

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy before you choose to stay where you are as this decision may also effect or limit cover for insured events to the extent your loss is exacerbated by them.

I’m experiencing a medical emergency and need help
If you’re experiencing a medical emergency and need medical help, contact our 24/7 Emergency Assistance team who can help direct you to or help you obtain medical help, and if medically necessary they can work with local authorities to repatriate you home, subject to the terms and conditions of your policy.                              

13. I’ve already left on my trip and the country I’m travelling to has been declared a Do Not Travel region – what do I do?

If you’re on your trip and your destination has been declared a Do Not Travel area, then you need to decide whether to continue to that destination or not. A Do Not Travel warning is issued following very careful consideration by the respective government, and travelling against such warnings will affect any cover that may be available under your policy. 

If you decide to cancel and return home you should:

1. Speak to your airline or travel operator to see if they can help rearrange your flights. Airlines are working to help many of their travellers get home or where they need to be, as flights are cancelled and travel bans imposed.  
2. Many governments including Australia, New Zealand, UK and Ireland have placed Do Not Travel warnings on many, and in some cases all, destinations and we expect to see more in the coming weeks. We recommend you check your government’s travel advisory website. In addition, there may be Do Not Travel warnings to certain regions. While there are many bans and restrictions being imposed between countries, most are allowing their own citizens to come home, although you may be subject to quarantine measures when you arrive home.
3. If you’re trying to travel to another destination, check that there are no bans in place before you make any travel bookings.
4. This is a rapidly changing situation and governments may change their travel advice and warnings at a moment’s notice.  Make sure you stay informed about what is happening and follow local authorities’ advice and directions.

Can I claim my additional expenses?

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to the coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy before you choose to stay where you are as this decision may also affect or limit cover for insured events to the extent your loss is exacerbated by them. 

You can continue to submit a claim as per the terms and conditions of your policy. We recommend you keep your receipts to support any claim you make, and try to minimise your expenses as much as possible. 

Please note as there’s a lot of concern over coronavirus (COVID-19) we are experiencing high volumes of enquiries, so if you have any claims-related questions, it’s best to contact us and we’ll get back to you as soon as we can.

If it’s urgent, please contact us

If you decide to go anyway:

Many of our policies have General Exclusions around travel to destinations with government warnings. You’ll need to check your policy and the warning of the government department noted in your policy (as this may not be the same as your home country) to better understand how these may affect you and your travel insurance coverage in these regions.

If your policy has an exclusion for travel to a country or region where the government has issued a Do Not Travel warning, and you choose to travel there, no cover is available in any event under any section of your policy.

14. If I’m being advised to quarantine; are any of my accommodation or re-booking expenses covered?

Some governments have imposed quarantines in relation to coronavirus (COVID-19) which may affect some travellers’ plans. As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy as this will depend on the plan you’ve purchased, when you bought your policy, whether you’re ill or not and your individual circumstances.

What do I do if I’m quarantined?

1. If quarantined, follow the direction of the local authorities and contact us as soon as possible for assistance. If you become ill while quarantined, seek medical assistance and contact our 24/7 Emergency Assistance Team when possible. 
2. You should speak to your airline or travel operator to see if they can help rearrange your flights. Airlines are working to help many of their travellers get home or where they need to be, as flights are cancelled and travel bans imposed.

Can I claim any additional expenses I incur because I’m quarantined?

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy as this will depend on the plan you’ve purchased, when you bought your policy, whether you’re ill or not and your individual circumstances.

15. What if I am still intending to travel?

If you’re are continuing your journey, make sure you are able to enter your intended destination as there may be additional entry requirements. This may also apply to any countries you are required to transit through, so please ensure you check all destinations or transit locations. Check whether your intended destination has any quarantine or self-isolation requirements and if all services are available. Find out if you are you still able to access your accommodation and buy food.

As advised in our prior travel alerts, we will not provide you with cover for any loss or event related to coronavirus (COVID-19) which may include Do Not Travel bans or government restrictions or recommendations.

Please consider your PDS or policy wording for full details of what events are insured under your travel insurance policy as this will depend on the plan you’ve purchased, when you bought your policy, whether you’re ill or not and your individual circumstances.

16. What should I do if I have a flight booked?

Contact your airline 72 hours before your flight. Check if it has any special requirements you will need to meet prior to travel. Some airlines may require a medical clearance or confirmation that you are a resident or citizen of the county you are intending to enter or transit through.

17. How do I access medical help?

If you need to access a health care provider for any illness or injury, you may be required to undergo a coronavirus (COVID-19) test. These tests may be expensive and if you are asymptomatic (you don’t have any symptoms), it may be difficult to obtain a test. The nib Assist team will be able to direct you to an appropriate provider in your area.

18. Should I let anyone know I am traveling?

Register your travel with the appropriate authority, (eg. European Center for Disease Prevention and Control (EU CDC) and World Health Organisation (WHO) or contact your country’s consulate to update them on where you are and if you need assistance. It may be able to provide advice on closed boarders and any quarantine laws that may apply.

19. Will I be able to access health care while I am traveling?

Remember at this time, the health care systems of all countries are being inundated and services may be limited or have additional access requirements. If you are needing to access treatment or medical services, we recommended calling ahead to the provider to understand any requirements or contacting nib Assist for direction to the most appropriate facility in your destination.

Your coronavirus (COVID-19) questions answered (published 14 March 2020):

1. I'm currently traveling. Am I covered for coronavirus (COVID-19) under my World Nomads travel insurance?

Policies purchased before AND after 6am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

Unfortunately there is no coverage for any travel impacted by COVID-19 as the policy is not designed to cover expenses which are directly or indirectly caused by known epidemics under the control of public authorities.

Importantly, no matter when you buy your policy, there is no coverage, if you:

  1. Travel to a destination where there was a Department of Foreign Affairs and Trade of Ireland (DFA) Do Not Travel warning in place;
  2. Purchased a policy after coronavirus (COVID-19) was a known contagion;
  3. You have coronavirus (COVID-19) (or experience symptoms before you bought your policy) as there is an exclusion for pre-existing conditions);
  4. Are delayed or detained by a government official;
  5. Decide not to travel yourself (ie. changing of mind, disinclination or reluctance to travel); and
  6. Other exclusions explained in your policy. Please read your policy carefully, so there are no surprises.

Other benefits 
The coronavirus (COVID-19) outbreak should not impact other benefits under your policy, however, the General Exclusions do apply to all sections of the policy wording. 

Important information 
If you have to cancel your trip, contact your travel providers, and see if you are able to obtain a refund for your arrangements before you make a claim on your policy.  

Most importantly, you must follow official government warnings and stay informed with the DFA and other local government agencies.

As always, coverage is subject to the terms, conditions, limitations and exclusions of the policy. For example, all policies include exclusions for pre-existing medical conditions, change of mind, disinclination or reluctance to travel and others, so please read your policy carefully. 

2. I haven’t left home yet, is coronavirus (COVID-19) covered under my World Nomads travel insurance?

Policies purchased before AND after 6am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

If you bought your policy or invest in travel expenses after 6am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or 7pm UTC/GMT on Thursday, 30 January 2020 for other destinations, then unfortunately, there’s no coverage for any travel impacted by coronavirus (COVID-19) as the policy is not designed to cover expenses which are directly or indirectly caused by known epidemics under the control of public authorities.

If you have to cancel your trip, contact the providers that you have booked through, and see if you are able to obtain a refund for your arrangements before you make a claim on your policy. 

Along with other terms, the policy includes an exclusion for a change of mind, disinclination or reluctance to travel and costs associated with pre-existing medical conditions, so please read your policy carefully.

3. If I'm diagnosed with COVID-19, could I be covered for Trip Cancellation?

Policies purchased before AND after 6am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

If you catch coronavirus (COVID-19) before you leave home or while overseas and your doctor confirms you are medically unfit to travel, unfortunately, there’s no coverage for any travel impacted by coronavirus (COVID-19) as the policy is not designed to cover expenses which are directly or indirectly caused by known epidemics under the control of public authorities.,

For all policyholders
Along with other terms, no matter when you buy the policy, all policies have exclusions for pre-existing medical conditions and if you have a change of mind, or are reluctant to travel. Please read your policy carefully for full details. 

4. Is coverage available if advised by a doctor not to travel?

Policies purchased before AND after 6am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

If, before you leave home, you catch COVID-19 there is no cover under the policy. If, for any other illness or accidental injury and your doctor confirms you are medically unfit to travel, you may be covered for non-refundable expenses if you cancel your entire trip.

If, while traveling, you catch coronavirus (COVID-19) there is no cover under the policy. If, for any other illness or accidental injury and your doctor confirms you are medically unfit to travel, you may be covered for emergency medical expenses and related curtailment expenses, provided you were not in region where there is a Department of Foreign Affairs and Trade of Ireland (DFA) warning against “all travel” and you bought your policy before any symptoms appeared or you received treatment.

If you travel to a declared “Do Not Travel” region anyway and contract the virus, you will not be covered.

For all policyholders

Along with other terms, no matter when you buy the policy, all policies have exclusions for pre-existing medical conditions and if you change of mind, or are reluctant to travel. Please read your policy carefully for full details. 

If you cancel your trip, before you claim on your policy you must contact your travel providers, and see if you are able to obtain a refund for your arrangements or if they will waive the costs to make changes. 

5. Is coverage available if the government says not to travel to a destination?

Policies purchased before AND after 6:00am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7:00pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

Unfortunately, there is no coverage for any trip impacted by COVID-19 for any insured person on a policy purchased after the epidemic was widely publicised and under the under the control of public authorities.

6. I want to buy a travel insurance policy to cover COVID-19. Am I covered?

Policies purchased before AND after 6:00am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or before AND after 7:00pm UTC/GMT on Thursday, 30 January 2020 for other destinations.

Unfortunately, for policies purchased after 6:00am UTC/GMT on Thursday, 23 January 2020 for trips to/from China or after 7:00pm UTC/GMT on Thursday, 30 January 2020 for other destinations there’s no coverage for any expenses or cancellations impacted by COVID-19 as the policy is not designed to cover expenses which are directly or indirectly caused by known epidemics under the control of public authorities.

As always, there is still cover for other specific events unrelated to COVID-19 subject to the terms, conditions, limitations and exclusions of the policy.

7. If I book and pay for a trip now am I covered for COVID-19?

Unfortunately there’s no coverage for any emergency medical expenses, cancellations or other travel expenses impacted by COVID-19. The policy is not designed to cover expenses which are directly or indirectly caused by known epidemics under the control of public authorities.

As always, there is still cover for other specific events unrelated to COVID-19 subject to the terms, conditions, limitations and exclusions of the policy.

8. If your policy won't cover me for COVID-19, what can I do?

Unfortunately travel insurance isn’t designed to cover everything. It is intended to cover unexpected things that may happen to you which are unrelated to COVID-19. You may be in an accident or your gear is stolen, so your policy isn’t invalidated just because we’re unable to provide cover for this outbreak. 

If you’re concerned about coronavirus (COVID-19), it’s best to speak to your travel provider to see what they can do to help you. In many cases, they are offering refunds, credits or re-ticketing. We’ve also collated some easy steps to follow if your trip is impacted by COVID-19.   

Concerned about catching coronavirus (COVID-19)? 
The best thing you can do is follow local advice. The World Health Organization (WHO) advises to regularly washing your hands with soap and water and avoid contact with people who may have come into contact with the virus. If you have visited one of the areas where the outbreak has occurred, you should also follow any quarantine measures suggested by local authorities or the WHO to protect your local community. 

If you have an underlying respiratory condition (asthma, emphysema, etc.) or are immune compromised, you should probably try to self-isolate as much as practically possible. Note that this information should not be considered medical advice – nor should Dr Google! Stay up to date with local health advisory warnings, and reputable sources such as WHO, European Centre for Disease Prevention and Control or the Centre for Disease Control and Prevention

Need more help? 
If overseas, you can also consider making contact with your country’s foreign affairs department. While they rarely offer financial assistance, they may be able to provide helpful advice regarding your individual situation. 

If you’re not sure where to go, contact our Emergency Assistance team, who can direct you to appropriate care. They’re available 24/7 and can give you all the advice you need about how to get from wherever you are to a decent hospital. 

9. How can travel insurance help people traveling overseas with a heightened risk?

Travel insurance is designed to cover other unexpected illnesses that are unrelated to coronavirus (COVID-19) and accidents while traveling overseas, plus other benefits depending on the policy you buy. Your policy has full details, so please read it carefully.  

Your risk of catching coronavirus (COVID-19) can be minimised by following the advice of local health authorities and your government health advisory. The World Health Organization also regularly updates its advice on how to protect yourself. 

If you begin to feel unwell, you can make contact with our Emergency Assistance team, who are available 24/7. They can help direct you to appropriate care. 

10. I’m in an area where coronavirus (COVID-19) cases have just been confirmed. How do I get out?

Follow the local advice of local and government authorities and check the World Health Organization (WHO) for helpful information on the COVID-19 outbreak. 

In some cases, contacting your local embassy or your country’s foreign affairs department may be required, especially if you have recently been to an area impacted by coronavirus (COVID-19), you may not be allowed to enter or transit, or you may be required to enter a period of quarantine after entry. 

Contact your transport provider as well – they may be making special arrangements to return travellers to their home destination. Alternately, depending on the country of origin, they may be cancelling flights or other services. 

Importantly, before you buy new flights or incur the expense to change your existing flights, understand your travel insurance coverage - read your policy wording and I’m currently travelling. Am I covered for COVID-19 under my World Nomads travel insurance?

Be prepared for major delays at the airport too! Screening measures on arrival may include temperature checks, and you could be asked about your general health or recent travel history. Where these checks identify a concern, further medical checks may be required. 

11. I’m traveling, and I think I have caught coronavirus (COVID-19). What do I do?

First and foremost, seek treatment. If you’re not sure where to go, contact our Emergency Assistance team, who can direct you to appropriate care. They’re available 24/7 and can give you all the advice you need about how to get from wherever you are to a decent hospital. 

Remember to follow the World Health Organization (WHO) health advice and understand your local health service advice to find out what to do. Reduce your contact with other people as much as possible, wear a mask to prevent spreading the infection and wash your hands thoroughly and regularly.  

You can understand the coverage by reading these articles: 

12. How do I cancel my policy?

All our policies are subject to a period within which you may cancel your policy without any penalty (the cooling-off period). Check your policy wording for details on what this period is.

How does this period work?

If you request to cancel your policy with World Nomads within this period, we will refund your premium as long as you aren’t using your policy in any way. This means that:

  • the departure date hasn’t started;
  • you have not yet left home or started your trip (and if you purchase your policy while already overseas, to start the same day, we consider that you have started your trip);
  • you will not make any claim; and
  • you will not exercise any right under the policy.

How do I cancel my policy during this period?

If you are eligible to cancel your policy during this period, you can cancel it by:

Outside of this period, if you’re not sure what you want to do, as time is of the essence, please contact us and we can help further explain the options available to you.


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We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us

Phone

For policies purchase on or after 2 December 2018:


+353 21 237 8006

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For policies purchased before 2 December 2018:


+61 2 8263 0400

Email

For policies purchase on or after 2 December 2018:

[email protected]

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For policies purchased before 2 December 2018:

[email protected]