For policies purchased after 02 December 2018 
For policies purchased before 02 December 2018, please refer to your policy wording

For policies purchased after 02 December 2018

As your policy may vary depending on your country of residence, please select from the below.

  1.  For policy holders from all other countries including Switzerland except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand.

  2.   For policy holders from the European Economic Area (EEA), (excluding Switzerland)

Travel alert for policy holders from all other countries including Switzerland except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand

After passing through the U.S Virgin Islands, Tropical Storm Dorian is now expected to make landfall along Florida’s east coast.

I’m heading on holidays to this region -  what does this mean for me?

As this event is now being reported in the media, there is no cover for claims arising from this storm for policies purchased after 6:00am (GMT/UTC) on 29 August 2019.
If your Certificate of Insurance was issued before this time and date, cover may be available if your travel is impacted by this event. Please check your policy for more details or contact us."
 
In the event of a claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
 
If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

 

What should I do now?

In the first instance, if you think your travel plans might be affected you should first:

  1. Contact your airline, cruise or tour operator to check if tourist services are affected.

  2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

 If you’re in an emergency situation, injured or ill and need help, contact the 24/7 emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
 
If you have any other concerns, please contact us.

For policy holders from the European Economic Area (EEA), (excluding Switzerland)

After passing through the U.S Virgin Islands, Tropical Storm Dorian is now expected to make landfall along Florida’s east coast.
 
If you have planned travel to this region and are worried your plans may be affected, please contact your airline, cruise company or tour operator for assistance in the first instance.
 
If you’re in an emergency situation, injured or ill and need help, contact the 24/7 emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
 
If you have any other concerns, please contact us.


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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us

Phone

For policies purchase on or after 2 December 2018:


+353 21 237 8006

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For policies purchased before 2 December 2018:


+61 2 8256 1542

Email

For policies purchase on or after 2 December 2018:

[email protected]

_________________

For policies purchased before 2 December 2018:

[email protected]