For when you're ready to go but your plane isn't.

    Trusted by:

  • Trusted by:

For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.

You’ve made it… you’ve got your passport, baggage and are at the airport on-time and ready to head off. The only problem is your plane isn't going anywhere. 

That’s where travel insurance for flight cancellation can give you a helping hand, covering some of your expenses until you can get on another flight.

How does travel insurance cover flight cancellation?

If your flight is unexpectedly cancelled through no fault of your own, our policies offer cover for additional necessary and reasonable costs (up to the benefit limits) for:

  • Local transportation.
  • Meals…Sorry – that 3 star Michelin restaurant is probably not considered necessary and reasonable.
  • Hotel accommodation (overnight stay) if required.

You must be aware that before submitting a claim to us, you must claim a refund or compensation from the transportation provider first.

What’s not covered by travel insurance?

To make a claim you will need to be able to show proof of the flight cancellation from the carrier and keep all receipts, otherwise we will not be able to pay.  Other items we won’t cover include:

  • If you can claim your meals, additional expenses and accommodation and transport costs from someone else, like the carrier that was responsible for your flight
  • If you knew when you booked or bought your tickets there were circumstances that would likely result in a travel delay.
  • You refused to accept an alternative service by your transportation provider
  • The cancelled flight is due to a change in travel plans, change of mind or disinclination to travel
  • Your expenses are not considered reasonable or are above the limits shown in the Summary of Cover (only additional expenses are covered)

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

Flight cancellation assistance

If your flight is cancelled, our Emergency Assistance Team is here to help 24 hrs per day.

So that our Emergency Assistance team can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • Your location
  • The nature of your problem

Cyclone cancels flight.

I had a flight from Kosrae (Federated Stated of Micronesia) to Honolulu, Hawai. The flight was cancelled by United due to weather conditions (according to them their plane could not leave from Guam due to the Vanuatu cyclone). Therefore I had to spend one more night in Kosrae, paying for lunch, dinner and accommodation. The airline declined to pay for the hotel or other expenses as the cancellation was due to weather conditions.
Greek Nomad in Micronesia.
Claim Paid: €35

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation before you leave home.

  • Explorer Plan: €10,000
  • Standard Plan: €4,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy deceased?
  • Close relative dropped dead?

We’ve got your back.

Emergency Abroad Medical Expenses

Take the pain out of medical costs while traveling abroad.

  • Explorer Plan: €12,500,000
  • Standard Plan: €3,750,000
Emergency Medical Insurance
  • Need drugs?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

Expenses included in Emergency Medical limits.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).

  • Explorer Plan: €2,500
  • Standard Plan: €1,250
Protect your gear
  • Luggage lost?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Overseas Medical & Dental Expenses
  • 24 hour Emergency Assistance
  • Emergency Medical Transport
  • Repatriation & Travel Expenses
  • Pre-Trip Cancellation
  • Trip Interruption (Explorer)
  • Resumption of Trip (Explorer)
  • Travel Delay (Explorer)
  • Missed connection (Explorer)
  • Hijacking (Explorer)
  • Baggage & Personal Items
  • Passport & Travel Documents
  • Personal Liability
  • Rental vehicle insurance excess (Explorer)
  • Personal accident
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.

Are you in need of emergency assistance right now?

Country of residence Phone
Belgium +32 (0)2 808 66 32
Denmark +45 89 87 30 23
Germany +49 (0)335 5622 3012
Ireland +353 (0) 90 640 6460
Netherlands +31 (0)20 8080731

Contact the team

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

Underwritten by:


Here are our most frequently asked questions about flight cancellation insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team