If you discover that your checked-in baggage have been damaged while in transit, the policy offers cover to claim for the costs incurred to repair these damaged items. If the repair cost is more than the value of an item, we will assess the claim as if the item has been stolen.
Notify the carrier as soon as possible and obtain a written Property Irregularity Report (PIR). If you can’t obtain a PIR, then you must follow up within 7 days in writing to obtain this document.
We may request that you send in your damaged item to substantiate your claim. Your claim may be denied if this is not done.
Make a claim online for your damaged baggage and be sure to send in your supporting documentation.
Watch the video to learn how our travel policy can provide cover for all of your tech gear during your travels.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check government travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel. NOTE: A 48-hour waiting period (time excess) applies to some Coronavirus-related cancellation cover; other waiting periods may apply.