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As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.
Just remember, if you decide to rearrange, we’ll only pay up to the benefit amount. If you don’t rearrange or cancel as soon as reasonably possible, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s absolutely necessary.
For example, if your doctor says you can’t fly for two days, but you cancel a three-week trip, rather than putting it back by two days, we’ll only cover cancellation of two days’ worth of accommodation, not the entire booking.
To support your claim, you’ll need to get the following:
You’ll need to keep your receipts, itineraries and booking and cancellation confirmations including details of any refunds received for any affected transport and accommodation.
This information may help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
The Coronavirus has made planning a trip harder than ever – which is why we’ve tried to add some certainty to the process with the Coronavirus Travel Costs cover available on the Explorer Plan only. It provides cover if you’ve had to cancel or rearrange your trip due to your or a member of your travelling party’s Coronavirus diagnosis. Diagnosis must be made after you’ve bought your policy, and benefit limits apply.
If you have no option but to cancel your trip and the event is unforeseen and out of your control, you may be covered for the following:
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Please note: COVID-19 cover depends on your Country of Residence and varies between plans.
Been working hard for your trip?
We'll work hard to protect it.
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Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
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Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
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Love photography, filming or sport?
Cover your bags, tech or gear.
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Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamCoronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check government travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel. NOTE: A 48-hour waiting period (time excess) applies to some Coronavirus-related cancellation cover; other waiting periods may apply.