Travel Insurance: How do I find my policy certificate?

When you buy World Nomads travel insurance, we always email your policy certificate and the Policy Document to you.

Purchased as a member?

You can always access your policy certificate and Policy Document at any time just by signing in.

Choose your policy number to see all its details and obtain all your policy documents.

Purchased as a guest?

If you purchased a guest and you have a membership, the policy won't show up in your membership. You'll need to get in touch with the customer service team, advise your policy number and they'll be able to merge your policy into your membership.

If you don't have a membership, you can create one here.

Visit our policy documents page

You can access your policy documents as a member or guest by visiting our policy documents page. All you need to do is follow the prompts on the page, whether you have purchased a policy before or if you are planning to buy a policy.

Need a hand?

Once you purchase your policy online, you’ll receive an email confirming your purchase along with your policy documents. If you are a World Nomads member, your Certificate of Insurance and Policy Document will also be available to view from your World Nomads membership.

Contact World Nomads as soon as possible if you don’t receive the confirmation email or if the documents you receive are not correct; we will assist you with correcting your policy.

Get a quote 24/7

Whether you’re in the midst of planning a trip or you’re already on the road, World Nomads can provide simple and flexible travel insurance. Get an instant quote online today and discover how we can help you come unstuck if the worst happens.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

Related Articles

View more

Are you a World Nomad?

Sign in or join us. Inspire, share and stay in touch.

Member area

Can't find the answer you are looking for?

Contact us

Our contact details

We’re here to help if you have a question about your policy. We’re available:

  • Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
  • Saturday to Sunday closed (NZST/NZDT)

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375