On 10 October 2025, a 7.4 Magnitude Earthquake struck off the coast of the Philippines. Authorities have warned of potential damage and aftershocks in the hours ahead, and tsunami warnings are in place for the Philippines and parts of Indonesia as a result. Disruption to travel is anticipated due to this seismic activity, and tsunami waves are predicted along parts of the Philippines and Indonesian coastlines.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit https://www.safetravel.govt.nz/.
How does this event affect your cover
If you already have a policy with us, coverage may be available subject to the policy terms, conditions, limitations and exclusions.
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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