As has been widely reported in the world’s media, there were multiple terrorist attacks in Sri Lanka last Easter Sunday, 21 April 2019. A number of people were injured and killed.
If you are travelling in the area please monitor local media and follow the instructions of local authorities. If you are impacted by this event please contact us.
If you purchased a policy before 21 April 2019 8.45am local time (3.15am UTC)
If you purchased a travel policy before 21 April 2019 8.45am local time (3.15am UTC) and are impacted by this event, your policy will provide cover as per the terms and conditions of the policy wording. This includes Medical and Medical Evacuation cover. For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available where an injury, illness or death occurs as a direct result.
We do not cover Cancellation/Rearrangement, Travel Delay or Special Events. Unfortunately, an act or threat of terrorism is excluded by the policy. If you wish to change your travel plans, please contact your travel providers directly for assistance.
If you purchased a policy after 21 April 2019 8.45am local time (3.15am UTC)
If you purchased a policy after 21 April 2019 8.45am local time (3.15am UTC) there is no cover for claims arising from or related to this known event, as its impact to travel is no longer unforeseeable. This exclusion also applies to any new or revised travel arrangements made after this time.